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How to Cancel Tier E-Scooter Pass

Cancellation is quick and penalty-free through the Tier app. Your pass remains active until the end of your current billing cycle, after which automatic renewals stop.

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Quick Facts

Monthly cost
£9.99/mo
£119.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Your pass remains active until the end of your current billing cycle.
After cancellation
Your account, ride history, and payment methods stay active after cancellation. You can restart a pass anytime or use pay-per-ride pricing.

Cancellation Steps

Go directly to Tier E-Scooter Pass cancellation page

  1. Open the Tier app and sign in

    Launch Tier on your phone and log in with your account credentials.

  2. Go to Passes

    Tap the menu icon and select 'Passes' or 'My Passes' to view your active subscription.

  3. Select your monthly pass

    Tap your active pass to view details and the renewal date.

  4. Tap Cancel Pass and confirm

    Tap the 'Cancel Pass' button and confirm. You'll get an instant confirmation email.

Tips & Things to Know

  • Ride as much as possible before your billing cycle ends, since refunds aren't available.
  • Cancel at least 24 hours before renewal to avoid being charged for the next month.
  • If you ride fewer than 5-10 times monthly, pay-per-ride may be cheaper than the subscription.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 protects cancellation rights for subscription services.
  • Ireland users: EU Consumer Rights Directive grants the right to cancel within 14 days of purchase.

Frequently Asked Questions

Can I cancel my Tier pass anytime?
Yes, cancel anytime without penalty through the app. Your pass stays active until the end of your billing cycle.
Do I get a refund if I cancel before the month ends?
No. Tier does not offer refunds for active pass periods or unused time.
What happens to my Tier account after cancelling?
Your account and ride history remain active. You can use pay-per-ride pricing or restart a subscription anytime.
Does cancellation take effect immediately?
Cancellation is instant in the app with an immediate confirmation email. Access continues until your billing cycle ends.
Can I pause my Tier pass instead of cancelling?
No, Tier does not offer a pause option. You can only cancel or keep your subscription active.

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