How to Cancel Tide Business
Tide is a UK business banking platform offering free and paid accounts. Cancel premium features or close your account entirely through the app or by contacting support.
Steps verified March 2026
Quick Facts
Pricing (all plans)
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds on plan fees. Remaining account balance returned to you.
After cancellation
Transaction records retained per FCA requirements (typically 5+ years).
Direct Debit & Billing Warnings
- Account closure can take several weeks — plan ahead.
Cancellation Steps
Go directly to Tide Business cancellation pageTransfer remaining funds
Transfer all remaining money to another bank account.
Cancel any active plans
If on Tide Plus or Cashback plan, go to Settings > Plan and downgrade to Free.
Close your account
Contact Tide support via in-app chat or email to request account closure.
Confirm closure
Tide will process the closure once all funds are transferred and there are no pending transactions.
Tips & Things to Know
- Ensure all pending transactions have cleared before closing.
- Update any direct debits or standing orders to your new account.
- Download all statements and transaction records.
- Notify HMRC of your new bank details if applicable.
Your Consumer Rights
- FCA-regulated banking.
- Consumer Rights Act 2015.
- GDPR right to data portability.
Frequently Asked Questions
Is the basic Tide account free?
Yes, the Free plan has no monthly fee but charges per transaction.
How long does closure take?
Account closure typically takes 2-4 weeks once all funds are transferred.
What about my accounting integrations?
Update your accounting software with your new bank details before closing.