How to Cancel SumUp
SumUp provides card payment terminals for small businesses. Close through settings.
Easy
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- No subscription fee on basic. Transaction fees only.
- After cancellation
- Account closed. Transaction history retained per legal requirements.
Cancellation Steps
Go directly to SumUp cancellation pageGo to me.sumup.com
Sign in.
Go to Account Settings
Find Close Account.
Resolve pending payouts
Ensure no pending balance.
Confirm closure
Follow steps.
Tips & Things to Know
- Pending payouts must complete first.
- Card reader is yours to keep.
- No monthly subscription on basic plan.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
- Monthly fee?
- No, basic is pay-per-transaction.
- Keep the reader?
- Yes, yours.
- Pending payouts?
- Must complete first.
- Can I reopen?
- Contact support.
- What about POS?
- SumUp POS plan cancelled separately.