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How to Cancel Square Online

Cancellation is done entirely online through your Square Dashboard. You can downgrade to the free tier to keep your store active, or fully cancel—both take effect on your next billing date.

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Quick Facts

Pricing (all plans)
FreeBasic online store£0.00/mo
PlusCustom domain, advanced features£29.00/mo
PremiumLower processing rates£79.00/mo
Highest tier = £348.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial billing periods. Cancellation takes effect on your next billing date.
After cancellation
Downgrade to free retains all data indefinitely. Full cancellation may result in eventual deletion—export data beforehand.

Cancellation Steps

Go directly to Square Online cancellation page

  1. Log in to Square Dashboard

    Visit squareup.com and sign in with your account email and password.

  2. Go to Online settings

    Click "Online" in the left sidebar, then select "Settings" to view your subscription.

  3. Select downgrade or cancellation

    Choose the free plan to downgrade, or click "Cancel subscription" to fully remove your paid plan.

  4. Confirm and export your data

    Confirm the change and export your products, customers, and orders before finalising.

Tips & Things to Know

  • Downgrade to the free tier instead of cancelling to keep your store live with basic features.
  • Export your product catalogue and customer data before cancelling in case of future deletion.
  • Your Square payment processing account stays active separately—cancelling online store only.

Your Consumer Rights

  • Consumer Rights Act 2015 applies to UK users regarding unfair contract terms.
  • FTC Act (Section 5) applies to US users regarding cancellation practices.

Frequently Asked Questions

Can I cancel Square Online at any time?
Yes, with no contract. Cancellation takes effect on your next billing date and no refund is issued for unused time.
Will I get a refund if I cancel mid-cycle?
No. Square does not refund partial billing periods. Your plan remains active until your next billing date.
What happens to my store data after cancellation?
If you downgrade to free, all data is retained. If you fully cancel, export your data first as it may eventually be deleted.
Does cancelling affect my Square payment processing?
No. Your payment processing account is separate and remains fully active after cancelling online store.
Can I pause my Square Online subscription?
No pause feature exists, but downgrading to free effectively pauses paid features while keeping your store live.

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