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How to Cancel Square

You can cancel Square entirely online by deactivating your account through settings. You must resolve all pending payouts before deactivation, and any paid plans stop at the end of your current billing period with no refunds.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Paid plans stop at the end of your billing period. Basic payment processing is free with no refund applicable.
After cancellation
Square retains all transaction history and financial records indefinitely for legal and tax compliance. You can download reports before deactivating.

Cancellation Steps

Go directly to Square cancellation page

  1. Sign in to your Square account

    Go to squareup.com and log in with your email and password using owner credentials.

  2. Navigate to Account & Settings

    Click your profile icon in the top right and select Account & Settings from the menu.

  3. Locate Deactivate Account option

    Scroll down to find the Deactivate Account section at the bottom of the page.

  4. Confirm deactivation

    Click Deactivate Account and confirm. Your processing stops immediately; data is retained for compliance.

Tips & Things to Know

  • Wait for all pending payouts to complete (1-2 business days) before deactivating to avoid losing access to funds.
  • Download your transaction reports and financial statements before deactivating if you need copies for records.
  • Your Square hardware remains yours but will no longer work for payments after deactivation.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 protects against unfair contract terms and requires transparent cancellation.
  • US users: FTC regulations require cancellation to be as simple as sign-up for all users.

Frequently Asked Questions

Can I cancel my Square account at any time?
Yes. You can deactivate anytime, but you must resolve all pending payouts first. Paid POS plans continue until the end of your billing cycle with no prorated refunds.
Will I get a refund if I cancel Square?
No mid-cycle refunds. Free payment processing has no refund. Paid plans stop at your next billing date.
What happens to my transaction history after cancellation?
Square retains all transaction history and financial records indefinitely for legal and tax compliance. You can download reports before deactivating.
How long does cancellation take?
The deactivation process takes minutes once pending payouts clear (typically 1-2 business days). Processing stops immediately upon confirmation.
What happens to my Square hardware?
Your hardware remains your property but stops working for payments. Rental hardware may require return - contact Square support for details.

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