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How to Cancel Smartsheet

You can cancel Smartsheet online through your account settings for self-service plans. Enterprise customers should contact support, and your access ends at the end of your billing period.

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Quick Facts

Monthly cost
£9.00/mo
£108.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial periods. Annual prepaid plans are non-refundable.
After cancellation
Data access is removed after cancellation. Export critical information before your billing period ends.

Cancellation Steps

Go directly to Smartsheet cancellation page

  1. Sign in to Smartsheet

    Go to smartsheet.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon and select Account Administration or Billing Settings.

  3. Find the Plan Management section

    Locate your subscription or plan details in the billing area.

  4. Confirm cancellation

    Click the cancel option and confirm. Access continues until your billing period ends.

Tips & Things to Know

  • Export all sheets, reports, and dashboards before your access is removed.
  • Enterprise plan holders should email support for cancellation assistance.
  • Consider downgrading to a lower plan tier instead of cancelling.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 applies to subscription cancellations.
  • Under consumer law, cancellation must be as easy as the sign-up process.

Frequently Asked Questions

Can I cancel Smartsheet online?
Yes for self-service plans. Enterprise customers must contact Smartsheet support.
Will I lose my data after cancellation?
Data access is removed after cancellation. Export critical data before your billing period ends.
Do I get a refund if I cancel Smartsheet?
No. Annual prepaid plans and partial period cancellations are non-refundable.
How long does Smartsheet cancellation take?
Cancellation is instant online. Your membership stops renewing at the next billing date.
Can I resubscribe to Smartsheet later?
Yes, but previous data may not be recoverable after the retention period ends.

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