Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Slack Business+ logo

How to Cancel Slack Business+

You can downgrade Slack Business+ to the free tier entirely online from your admin billing portal. Only workspace owners can process this change, and downgrades take effect immediately.

Moderate
Business Tools

Steps verified

Quick Facts

Monthly cost
£12.50/mo
£150.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plans are non-refundable. Downgrade takes effect immediately with no prorated refund for unused time.
After cancellation
Only the last 90 days of messages remain searchable on the free plan. Older messages are preserved but hidden unless you upgrade again.

Cancellation Steps

Go directly to Slack Business+ cancellation page

  1. Sign in to Slack admin

    Go to slack.com/admin/billing and log in with your workspace owner account credentials.

  2. Go to Billing

    Click Settings > Billing from the left sidebar to view your current Business+ plan and renewal date.

  3. Click Downgrade

    Find the action button next to your plan and select 'Downgrade' or 'Change Plan' to proceed.

  4. Select Free plan and confirm

    Choose the Free plan and click 'Downgrade to Free'. Your workspace switches immediately with no refund.

Tips & Things to Know

  • Annual plans are non-refundable when downgraded, so time your switch strategically to avoid wasted payments.
  • Export messages older than 90 days before downgrading, as they become unsearchable on the free plan.
  • Only workspace owners can change plans; ask your admin to process the downgrade if you lack access.

Your Consumer Rights

  • UK users have Consumer Rights Act 2015 protections requiring clear cancellation terms and fair contract conditions.
  • US users are protected by FTC regulations prohibiting negative option billing without explicit consent and requiring simple cancellation methods.

Frequently Asked Questions

Can I downgrade Slack Business+ at any time?
Yes. Downgrade instantly through your admin billing portal. Annual plans are non-refundable, so you won't get money back for unused months.
Will I get a refund if I downgrade?
No. Annual plans are non-refundable and downgrades take effect immediately. Monthly plans may have limited refund windows - contact Slack support.
What happens to my messages after downgrading?
Only the last 90 days remain searchable. Older messages are preserved but hidden unless you upgrade. Export data first if you need permanent access.
How long does a downgrade take?
Downgrade is instant. You confirm online and your workspace switches to free immediately. You'll receive a confirmation email within minutes.
Can I upgrade again and restore my old messages?
Yes. Upgrade anytime and your hidden message history becomes searchable again. No data is lost, but you'll be charged at the current plan rate.

Related Cancellation Guides