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How to Cancel Shopify Plus

Shopify Plus cancellation requires contacting your Merchant Success Manager in writing. Most contracts include 30-90 day notice periods and early termination fees if you cancel before your minimum term expires.

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Quick Facts

Monthly cost
£2300.00/mo
£27600.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
Refunds depend on your contract terms. Cancelling before your minimum term or failing to provide required notice triggers early termination fees.
After cancellation
Your store remains accessible for 90 days after closure. After 90 days, data is deleted but may be recovered through Shopify's backup systems for up to 2 years upon request.

Cancellation Steps

Go directly to Shopify Plus cancellation page

  1. Locate your Merchant Success Manager's contact details

    Check your onboarding emails or Shopify admin account notes. If unavailable, email plus-support@shopify.com with your store URL.

  2. Submit a written cancellation request

    Email or call your Merchant Success Manager with your store URL, account email, and request confirmation of notice period requirements and any early termination fees.

  3. Export all business data from your dashboard

    Go to Settings > Apps and channels > Export data and download your products, orders, and customers. Data is deleted 90 days after closure.

  4. Get written cancellation confirmation

    Request email confirmation showing your effective cancellation date, final billing date, and closure status to verify no future charges are scheduled.

Tips & Things to Know

  • Check your contract's notice period immediately - missing the 30-90 day requirement triggers early termination fees of thousands of pounds.
  • Downgrading to Shopify Standard (£18/month) keeps your store and data whilst cutting costs dramatically without full cancellation.
  • Start exporting data 2-3 weeks before cancellation as large catalogues can take several hours to download.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 provides protections against unfair contract terms and your right to cancel.
  • US users: FTC Act Section 5 prohibits unfair or deceptive contract terms in service agreements.

Frequently Asked Questions

How much notice do I need to give?
Most Shopify Plus contracts require 30-90 days' written notice. Check your contract or ask your Merchant Success Manager, as missing this deadline triggers early termination fees.
Will I face early termination fees?
Yes, if you cancel before your minimum contract term (usually 12 months) expires. The amount depends on your specific agreement.
What happens to my store data?
Your store becomes inaccessible 90 days after cancellation and data is deleted. You must export all products and orders before the cancellation date.
Can I downgrade instead of cancelling?
Yes. Downgrading to Shopify Standard keeps your data and products whilst dramatically reducing your monthly cost.
How long does cancellation take?
The request takes 30-60 minutes, but closure only happens after your notice period expires (typically 30-90 days).

Related Cancellation Guides