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How to Cancel Shopify Plus

Shopify Plus is the enterprise tier of Shopify. Cancellation requires contacting your Merchant Success Manager or Shopify support.

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Quick Facts

Monthly cost
£2300.00/mo
£27600.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
Check contract terms.
After cancellation
Data available for 2 years after closure.

Cancellation Steps

Go directly to Shopify Plus cancellation page

  1. Contact your Merchant Success Manager

    Or email plus-support@shopify.com.

  2. Request cancellation

    Provide your store URL and account details.

  3. Export your data

    Download products, orders, and customer data.

  4. Confirm closure

    Get written confirmation.

Tips & Things to Know

  • Export all data before cancellation.
  • Consider downgrading to a lower Shopify plan.
  • Domain must be transferred or redirected.
  • Check contract terms for notice period.

Your Consumer Rights

  • Consumer Rights Act 2015 for UK users.

Frequently Asked Questions

Self-service?
No, contact Merchant Success Manager.
Downgrade?
Yes, to lower Shopify plan.
Data retention?
2 years after closure.
Contract?
Check notice period and terms.
Domain?
Transfer before closure.

Related Cancellation Guides