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How to Cancel Setmore

You can cancel Setmore by downgrading to the free plan entirely online through your account settings. Your appointment history and client data are preserved, and you can reactivate a paid plan anytime.

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Quick Facts

Monthly cost
£5.00/mo
£60.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Unused portions of your billing cycle are forfeited when you cancel or downgrade.
After cancellation
All appointment history, client data, and booking records are permanently preserved and accessible on the free plan.

Cancellation Steps

Go directly to Setmore cancellation page

  1. Sign in to Setmore

    Go to setmore.com and log in with your email address and password.

  2. Go to Settings

    Click the Settings option (gear icon) in the main menu or sidebar.

  3. Select Subscription

    Click 'Subscription' or 'Billing & Plans' to view your current paid plan.

  4. Click Downgrade and confirm

    Click 'Downgrade', select the Free Plan, and click 'Confirm' to complete the cancellation.

Tips & Things to Know

  • The free plan supports 4 staff members and 100 appointments - ideal if you're downsizing rather than closing.
  • All your appointment history, client data, and booking records stay intact when you downgrade.
  • Downgrade before your next billing date to avoid losing that month's payment - Setmore doesn't offer partial refunds.

Your Consumer Rights

  • UK users are protected under the Consumer Rights Act 2015, which grants the right to cancel digital services within 14 days of purchase.
  • Irish users are protected under EU Consumer Rights Directive 2011/83/EU, including a 14-day cooling-off period for distance contracts.

Frequently Asked Questions

Can I cancel Setmore without penalties?
Yes. There are no contracts or cancellation fees. You can downgrade to the free plan anytime through your account settings.
Will I get a refund if I cancel Setmore?
No. Setmore does not offer refunds for unused portions of your billing cycle. Plan your downgrade before renewal to avoid losing payment.
What happens to my appointment data after cancellation?
Your appointment history, client information, and booking records are permanently preserved and accessible on the free plan.
What features am I losing on the free plan?
SMS reminders, online payments, unlimited staff, advanced integrations, and custom templates are removed. You're limited to 4 staff and 100 appointments.
Can I upgrade back to a paid plan later?
Yes. You can upgrade anytime from your account settings and all your data will be waiting for you unchanged.

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