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How to Cancel Scratch Pet Food

Cancellation is straightforward and completed entirely online through your account. Your access stops at your next scheduled delivery date if you cancel beforehand.

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Quick Facts

Monthly cost
£40.00/mo
£480.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before your next delivery date to avoid charges.
After cancellation
Your account, dog profile, and preferences are saved indefinitely after cancellation and can be reactivated anytime.

Cancellation Steps

Go directly to Scratch Pet Food cancellation page

  1. Sign in to your Scratch account

    Visit scratchpetfood.com.au and log in with your email and password.

  2. Go to your subscriptions

    Click your profile icon, then select 'Subscriptions' from the menu.

  3. Click 'Cancel Subscription'

    Find your active plan and click the 'Cancel Subscription' button at the bottom.

  4. Confirm cancellation

    Click 'Confirm Cancellation' on the final screen. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel at least 2 - 3 days before your next delivery to avoid being charged.
  • Use 'Pause Subscription' instead if you're uncertain - suspend for up to 3 months anytime.
  • Try adjusting delivery frequency or downgrading your plan before cancelling - it may be cheaper.

Your Consumer Rights

  • Australian Consumer Law protects your rights to services rendered with due care and goods that are safe and as described.

Frequently Asked Questions

Can I cancel Scratch anytime without a contract?
Yes. There is no long-term contract. Cancel anytime online, but do so before your next scheduled delivery to avoid charges.
Do I get a refund if I cancel Scratch?
No refunds are issued for dispatched or preparing orders. Cancel before your next delivery date to prevent being charged.
What happens to my dog's profile after cancellation?
Your account, dog profile, and customisation preferences are saved indefinitely. Reactivate anytime without re-entering information.
Can I pause instead of cancelling?
Yes. Pause your subscription for up to 3 months through account settings and restart whenever you're ready.
Can I change my plan before cancelling?
Yes. Adjust delivery frequency or plan type through your account settings - this may be cheaper than cancelling.

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