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How to Cancel Rover

Rover offers two cancellation options: temporary deactivation (reversible anytime) or permanent deletion (30-day process). You can manage both entirely online without calling support.

Easy
Pet

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Quick Facts

0
Cancel online?
Yes
Pause option?
Yes
Refund policy
Booking refunds depend on cancellation timing and sitter policy. Advance cancellations are typically refundable; last-minute ones may incur fees.
After cancellation
Deactivated accounts retain all data indefinitely and can be reactivated anytime. Deleted accounts are permanently removed within 30 days.

Cancellation Steps

Go directly to Rover cancellation page

  1. Sign in to Rover

    Go to rover.com or open the Rover app and log in with your credentials.

  2. Go to Account Settings

    Click your profile icon and select 'Account Settings' from the menu.

  3. Complete active bookings

    Finish any current pet care bookings before proceeding with deactivation or deletion.

  4. Choose deactivate or delete

    Select 'Deactivate Account' to pause temporarily or 'Delete Account' for permanent removal.

Tips & Things to Know

  • Download invoices and booking history before deletion, as all data is removed permanently after 30 days.
  • Choose deactivation if unsure - you can reactivate anytime and keep your reviews intact.
  • Complete all active bookings first to avoid fees and negative reviews on your account.

Your Consumer Rights

  • UK users are protected under the Consumer Rights Act 2015, which governs cancellation rights and dispute resolution for online services.
  • US users have protections under the Federal Trade Commission Act, which prohibits unfair or deceptive cancellation practices.

Frequently Asked Questions

Can I reactivate my Rover account after deactivating it?
Yes. Deactivation is reversible - simply log back in anytime and your profile, reviews, and history are restored. Permanent deletion cannot be undone.
What happens to my reviews when I delete my account?
Deactivation keeps all reviews saved. Deletion removes all reviews you've written and received within 30 days, permanently.
Will I get a refund if I cancel a booking?
Refunds depend on cancellation timing and your sitter's policy. Advance cancellations are typically refundable; last-minute ones may incur fees.
How long until my data is fully deleted?
Your profile hides immediately, but full data deletion takes 30 days. You cannot recover your account during this window.
Is Rover a subscription service?
No. Rover charges per booking only. Cancelling your account won't stop any recurring charges as there are none.

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