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How to Cancel Regus

Regus requires written cancellation notice 3 months before your renewal date or you will be auto-renewed. There is no online cancellation option - you must submit formal notice via email or post to your location manager.

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Quick Facts

Monthly cost
£200.00/mo
£2400.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refund if you miss the 3-month notice period. Payments already made are non-refundable regardless of timing.
After cancellation
Your access card is deactivated on your end date. Account data and billing history are retained for 6 - 7 years for tax and legal compliance.

Cancellation Steps

Go directly to Regus cancellation page

  1. Find your renewal date

    Check your membership agreement or account portal for your renewal date and calculate your cancellation deadline 3 months prior.

  2. Draft a written cancellation letter

    Email or write to your location manager with your name, member ID, location, and desired end date. Request written confirmation.

  3. Send notice via email or post

    Submit your cancellation notice to your location's management team via regus.com/contact-us. Send well before the deadline.

  4. Obtain and keep written confirmation

    Follow up within 5 business days for acknowledgement. Keep all correspondence proving your cancellation was processed.

Tips & Things to Know

  • Set a reminder 4 months before renewal; Regus's 3-month notice period plus delays means early action prevents unwanted charges.
  • Verbal cancellation to staff does not count - only written notice via email or post is legally valid.
  • Keep all cancellation emails and confirmation letters as proof in case Regus claims they never received notice.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 prohibits unfair contract terms and gives you the right to cancel with clear contractual notice.
  • US: FTC regulations on negative options require clear disclosure of auto-renewal terms and affirmative consent before charging.

Frequently Asked Questions

Can I cancel Regus at any time?
No. You must submit written notice 3 months before renewal or you will be charged for the next cycle in full.
Will I get a refund if I cancel Regus?
No refund if you miss the 3-month notice deadline. If you provide notice in time, you won't be charged again, but prior payments are non-refundable.
What happens to my access card after cancellation?
Your card is deactivated on your end date. Return it to reception and confirm access has been fully disabled.
How long does Regus cancellation take?
Expect acknowledgement within 5 - 10 business days. Your membership remains active until your contracted end date.
What if I am charged after cancelling?
Contact Regus immediately with your cancellation confirmation. If they refuse refund, dispute with your bank or file a complaint with your consumer protection authority.

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