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How to Cancel Prodigy

Cancellation is straightforward and done entirely online through your parent account. Your child keeps access to the free game version and all progress is saved.

Easy
Kids

Steps verified

Quick Facts

Monthly cost
£8.33/mo
£99.96/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual subscriptions are non-refundable. Monthly subscriptions continue until your next billing date.
After cancellation
All progress, levels, and currency stay saved permanently after cancellation. Premium items lock but restore if you rejoin.

Cancellation Steps

Go directly to Prodigy cancellation page

  1. Sign in to Prodigy Parents Portal

    Go to prodigygame.com/parents and log in with your parent account email and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Account Settings' from the dropdown menu.

  3. Click 'Cancel Membership'

    Scroll to the Membership section and click the 'Cancel Membership' button. Confirm when prompted.

  4. Check for confirmation email

    You'll see an on-screen confirmation. A confirmation email arrives within 5-10 minutes for your records.

Tips & Things to Know

  • Your child keeps full access to the free game - only premium cosmetics (pets, gear) are locked after cancellation.
  • If you subscribed via Apple or Google Play, cancel through your device's subscription settings, not the website.
  • Annual subscriptions are non-refundable, but all progress and levels stay saved if you rejoin later.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, UK users have protection against unfair contract terms and clear cancellation rights.
  • The FTC Negative Option Rule (US) and similar regulations worldwide require clear billing disclosure and easy cancellation.

Frequently Asked Questions

Can I cancel Prodigy at any time?
Yes. There are no lock-in contracts or minimum periods. Cancel anytime through your parent account settings.
Will I get a refund if I cancel Prodigy?
No. Monthly subscriptions are non-refundable. Annual subscriptions cannot be refunded on a pro-rata basis.
What happens to my child's progress after cancellation?
All progress, levels, and achievements are permanently saved. Your child can rejoin anytime and continue exactly where they left off.
How long does cancellation take?
Cancellation is instant. Access continues until your next billing date. A confirmation email arrives within 5-10 minutes.
I subscribed via Apple or Google Play - how do I cancel?
Cancel through your device's subscription settings, not the Prodigy website. Apple: Settings > Subscriptions > Prodigy > Cancel. Google Play: Play Store > Subscriptions > Prodigy > Cancel.

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