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How to Cancel Pooch & Mutt

Cancellation is done entirely online through your account settings. You must cancel at least 3 days before your next scheduled dispatch to avoid charges.

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Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
Full refund only if cancelled before dispatch. Dispatched orders are non-refundable.
After cancellation
Your dog's profile and preferences are retained indefinitely. Request permanent deletion by emailing woof@poochandmutt.com.

Cancellation Steps

Go directly to Pooch & Mutt cancellation page

  1. Sign in to your account

    Go to poochandmutt.com and click 'Sign In', then enter your email and password.

  2. Go to Subscriptions

    Click your account icon, then select 'Subscriptions' from the menu.

  3. Check your next dispatch date

    Verify your next dispatch date and ensure it's more than 3 days away before proceeding.

  4. Click 'Cancel Subscription' and confirm

    Click 'Cancel Subscription', then confirm. You'll receive a confirmation email within minutes.

Tips & Things to Know

  • Cancel at least 3 days before your next dispatch date to avoid charges - check this exact date in your settings.
  • Use 'Pause Subscription' instead of cancelling if you need a break - you can pause for up to 3 months.
  • Contact woof@poochandmutt.com immediately if you're charged for a dispatched order to request a refund.

Your Consumer Rights

  • You have 14 days from first delivery to cancel and request a full refund if goods are unused, under the Consumer Rights Act 2015.
  • You can cancel distance sales in writing or electronically - Pooch & Mutt must honour all valid cancellation requests.

Frequently Asked Questions

Can I cancel Pooch & Mutt at any time?
Yes, but you must cancel at least 3 days before your next dispatch. You can pause for up to 3 months instead of cancelling.
Will I get a refund if I cancel?
Full refund only if you cancel before dispatch. Once dispatched, no refunds are available.
What happens to my dog's profile after cancellation?
Your dog's profile is saved indefinitely. Reactivate anytime to resume your customised plan.
How long does cancellation take?
Cancellation is instant. You'll receive a confirmation email within minutes. Your next dispatch won't occur if you meet the 3-day cut-off.
Can I reduce delivery frequency instead of cancelling?
Yes. Adjust frequency to every 6 or 8 weeks in your subscription settings to lower costs.

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