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How to Cancel Pod Point

You can cancel your Pod Point account entirely online without calling anyone. Your home charger continues to work after cancellation - you just lose app and public charging access.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Prepaid credit can be refunded to your original payment method within 5-10 business days if requested before deletion.
After cancellation
All personal data, charging history, and payment information are permanently deleted immediately upon account cancellation. Pod Point may retain data for legal or tax purposes for up to 6 years.

Cancellation Steps

Go directly to Pod Point cancellation page

  1. Sign in to Pod Point

    Go to pod-point.com or open the Pod Point app and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon (top right on website) or tap the menu icon (app), then select 'Account' or 'Account Settings'.

  3. Check your billing balance

    Review the Billing section and resolve any outstanding charges before proceeding with deletion.

  4. Delete your account

    Scroll to the bottom and click 'Delete Account', then confirm. Check your email for confirmation within 10 minutes.

Tips & Things to Know

  • Request a refund of any prepaid credit before deletion - refunds take 5-10 business days to process.
  • Download or screenshot your charging history before cancelling, as all data is permanently deleted.
  • Since Pod Point is pay-per-use with no contract, you can simply stop using it without formal deletion.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and guarantees cancellation rights.
  • GDPR gives you the right to request deletion of your personal data at any time.

Frequently Asked Questions

Can I cancel Pod Point at any time?
Yes. Pod Point has no contracts or subscription fees, so you can delete your account anytime without penalties or notice periods.
Will my home charger stop working after cancellation?
No. Your Pod Point home charger continues working normally. You'll only lose app and public charging access.
What happens to my data after cancellation?
All personal data, charging history, and payment details are permanently deleted immediately and cannot be recovered.
Can I get a refund of unused credit?
Yes. Contact support@pod-point.com or request a refund in Account Settings before deletion. Refunds take 5-10 business days.
Can I rejoin Pod Point after cancelling?
Yes, you can create a new account anytime, but all previous data and preferences will be permanently deleted.

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