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How to Cancel PetPlan

PetPlan requires phone cancellation - there is no online option. You have 14 days from purchase for a full refund, otherwise you receive a prorated refund for remaining coverage.

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Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Full refund within 14 days of purchase. After that, prorated refund for unused coverage, processed within 14-30 days.
After cancellation
PetPlan retains policy and medical records for 6 years under UK insurance regulations. Request access or deletion via privacy@petplan.co.uk.

Cancellation Steps

Go directly to PetPlan cancellation page

  1. Gather your policy number

    Find your policy documents or latest statement to locate your policy number.

  2. Call PetPlan customer service

    Phone 0345 072 6342 (Mon-Fri 8am-6pm, Sat 9am-1pm) with your policy number and ID ready.

  3. Request cancellation

    Tell the representative you want to cancel and confirm your preferred cancellation date.

  4. Receive written confirmation

    PetPlan will send cancellation confirmation within 3-5 business days with your refund amount.

Tips & Things to Know

  • Cancel within 14 days of purchase for a full refund; after that, refunds are prorated for remaining coverage.
  • Check that any ongoing pet treatment will be covered before cancelling to avoid gaps.
  • Arrange new pet insurance to start when PetPlan ends to maintain continuous coverage.

Your Consumer Rights

  • Consumer Rights Act 2015 provides a 14-day cooling-off period for distance contracts with full refund rights.
  • Complaints can be escalated to the Financial Ombudsman Service, which regulates PetPlan's insurance activities.

Frequently Asked Questions

Can I cancel PetPlan at any time?
Yes. Within 14 days you get a full refund. After that, cancellations receive a prorated refund for remaining coverage days.
Will I get a refund if I cancel PetPlan?
Full refund within 14 days. After that, you receive a prorated refund for unused coverage, processed within 14-30 days.
Why must I cancel by phone?
Phone cancellation allows PetPlan to verify your identity, discuss claims, and ensure you understand coverage implications.
What happens to my pet's medical records?
PetPlan retains records for 6 years for regulatory purposes. You can request records be transferred to another insurer.
How long does cancellation take?
Immediate on your call. Written confirmation arrives within 3-5 business days. Refunds process within 14-30 days.

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