Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
PetPlan Insurance logo

How to Cancel PetPlan Insurance

Petplan is one of the UK largest pet insurance providers. Cancel by contacting them directly, but consider the implications for pre-existing conditions before switching.

Tricky
Pet

Steps verified

Quick Facts

Monthly cost
£30.00/mo
£360.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund for annual policies cancelled outside the cooling-off period, minus admin fee.
After cancellation
Policy records retained for 7 years per FCA requirements.

Cancellation Steps

Go directly to PetPlan Insurance cancellation page

  1. Review your policy terms

    Check your policy documents for the notice period and any cancellation terms.

  2. Contact Petplan

    Call Petplan on 0345 073 8000 or email cancellations@petplan.co.uk.

  3. Provide your policy details

    Give your policy number and confirm the cancellation date.

  4. Request written confirmation

    Ask for an email or letter confirming the cancellation and any refund due.

Tips & Things to Know

  • Switching pet insurers means pre-existing conditions will not be covered by a new provider.
  • Consider the age of your pet—older pets may find it harder to get new cover.
  • Request your claims history before cancelling in case you need it for a new insurer.

Your Consumer Rights

  • FCA regulated—14-day cooling-off period applies.
  • UK Consumer Insurance Act 2012 protections.

Frequently Asked Questions

Will my pet have a gap in cover?
Arrange new cover before cancelling Petplan to avoid a gap.
What about my cooling-off period?
You have 14 days from the policy start date to cancel for a full refund minus any claims made.
Can I cancel mid-year on an annual policy?
Yes, you will receive a pro-rata refund minus an administration fee.
Will a new insurer cover pre-existing conditions?
No, most new insurers will exclude conditions your pet already has.

Related Cancellation Guides