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How to Cancel Nanit Baby Monitor

You can cancel Nanit Insights anytime online through your account settings. Your subscription ends at the next billing date with no refund for unused time, and all cloud video storage is permanently deleted.

Easy
Kids

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Quick Facts

Monthly cost
£5.00/mo
£50.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Your subscription remains active until the next billing date with no refund for unused time.
After cancellation
All cloud-stored video history is permanently deleted upon cancellation and cannot be recovered. Your live camera feed continues without stored video access.

Cancellation Steps

Go directly to Nanit Baby Monitor cancellation page

  1. Sign in to my.nanit.com

    Go to my.nanit.com and log in with your account email and password.

  2. Open Account Settings

    Click the account menu in the top-right corner and select 'Account Settings'.

  3. Find the Subscription section

    Look for 'Subscription' or 'Billing' in your account settings to view your plan.

  4. Click Cancel Subscription and confirm

    Select 'Cancel Subscription', skip any retention offers, and confirm. Your subscription ends at the next billing date.

Tips & Things to Know

  • Download video footage before cancelling, as all cloud-stored videos are permanently deleted immediately.
  • Cancel just before your next billing date to avoid losing a full month's payment.
  • Your camera's live feed, two-way audio, and night vision continue working after cancellation.

Your Consumer Rights

  • UK: Under the Consumer Rights Act 2015, you have 14 days to cancel digital services you haven't used; contact Nanit support.
  • US: The FTC enforces unauthorised charge rules - monitor your card and report any unauthorised transactions after cancellation.

Frequently Asked Questions

Can I cancel Nanit Insights anytime?
Yes. You can cancel anytime with no early termination fees. Your subscription ends at the next billing date.
Will my camera stop working if I cancel Insights?
No. Your camera continues to provide live video, two-way audio, and night vision. You only lose sleep analytics and cloud storage.
What happens to my saved videos when I cancel?
All cloud-stored videos are permanently deleted upon cancellation and cannot be recovered. Download any footage before cancelling.
Do I get a refund if I cancel mid-month?
No. Nanit does not offer refunds for partial months or unused time. Plan cancellation around your billing date.
Can I reactivate Nanit Insights after cancelling?
Yes. You can resubscribe anytime, though previously deleted video history cannot be restored.

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