How to Cancel Lyka Pet Food
Lyka is an Australian fresh dog food delivery service providing human-grade, customised meals starting at $80 per month. You can cancel or pause your subscription instantly through your online account dashboard without penalty. Cancellation takes effect before your next scheduled charge if you act 24-48 hours in advance.
Steps verified
Quick Facts
- Monthly cost
- £80.00/mo
- £960.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- Lyka does not refund orders already dispatched. If you cancel before your next order is processed, you won't be charged for that delivery.
- After cancellation
- Your account, dog's profile, meal preferences, and order history are preserved indefinitely after cancellation. You can reactivate anytime or request permanent deletion by contacting support.
Cancellation Steps
Go directly to Lyka Pet Food cancellation pageSign in to your Lyka account
Visit https://lyka.com.au/account and log in with your email and password. Use 'Forgot Password' if needed.
Open your subscription settings
Click 'Subscription' or 'My Plan' in the account menu to view your current plan, delivery frequency, and next charge date.
Select cancel or pause
Scroll to find 'Manage Subscription', 'Pause', or 'Cancel Subscription' and choose your preferred option. Pausing is available for 2-4 weeks if you want a temporary break instead.
Confirm your choice
Complete any required fields, confirm the action, and you'll receive an on-screen confirmation and email receipt immediately.
Verify the change in your dashboard
Return to your account to confirm your subscription status shows 'Cancelled' or 'Paused', and check your email for the confirmation notice.
Tips & Things to Know
- Cancel at least 24-48 hours before your next processing date to avoid being charged - check your subscription page to see exactly when your next delivery is scheduled.
- Use the pause feature instead of cancelling if you have leftover food or want to trial another brand; you can resume later without resetting your dog's profile.
- Transition to new food gradually over 7 days (starting at 25% new food mixed with 75% Lyka) to prevent digestive upset in your dog.
Your Consumer Rights
- Under the Australian Consumer Law (Competition and Consumer Act 2010), Lyka must provide services of acceptable quality and fit for purpose; you're entitled to remedy (repair, replacement, or refund) if standards aren't met, regardless of cancellation policy.
- Disputes can be escalated to the Australian Consumer and Competition Commission (ACCC) or your state-based consumer protection authority.
Frequently Asked Questions
- Can I cancel my Lyka subscription anytime?
- Yes, you can cancel at any time through your account dashboard without penalty. To avoid the next charge, cancel at least 24-48 hours before your scheduled processing date.
- Do I get a refund if I cancel Lyka?
- No refunds are issued for dispatched orders. If you cancel before your next order processes, you won't be charged for that delivery.
- What happens to my dog's profile after cancellation?
- Your Lyka account remains active indefinitely with all your dog's profile data, preferences, and order history intact. You can reactivate your subscription anytime without reconfiguring your dog's details.
- Should I pause instead of cancelling?
- Yes, pausing is ideal if you have leftover food or want a temporary break. You can pause for 2-4 weeks and resume later without losing your meal plan settings.
- How do I switch my dog to new food after cancelling Lyka?
- Transition gradually over 7 days by mixing 25% new food with 75% Lyka initially, then increasing the new food by roughly 15% daily. This prevents digestive upset.