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How to Cancel Loom Business

Cancellation is straightforward through your workspace billing settings. Your access continues until your next renewal date, and you'll downgrade to the free tier at no charge.

Easy
Business Tools

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Quick Facts

Monthly cost
£12.50/mo
£150.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for partial periods. Access continues until your renewal date.
After cancellation
Videos remain in your account after downgrading. Videos exceeding free tier limits (25 videos, 5 minutes each) may be automatically deleted. Download important videos before cancellation takes effect.

Cancellation Steps

Go directly to Loom Business cancellation page

  1. Sign in to Loom

    Go to loom.com and log in with your account credentials. Only workspace administrators can cancel.

  2. Go to Billing settings

    Click your profile icon in the top right, select Settings, then click Billing from the left menu.

  3. Click Cancel Plan

    Find the red Cancel button on your billing page and click it to start the cancellation process.

  4. Confirm cancellation

    Click Confirm Cancellation. Your downgrade to the free tier takes effect on your renewal date.

Tips & Things to Know

  • Download all important videos before your renewal date, as the free tier limits you to 25 videos of 5 minutes each.
  • Export any transcriptions or analytics reports before cancelling, as these premium features will no longer be available.
  • Check your renewal date first - cancellation takes effect then, not immediately.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 protects you against unfair subscription cancellation terms and requires clear cancellation information.
  • US: FTC regulations require simple cancellation mechanisms and prohibit negative option billing without express informed consent.

Frequently Asked Questions

Can I cancel Loom Business at any time?
Yes. Cancellation is immediate, but access to Business features continues until your next renewal date.
Will I get a refund if I cancel Loom Business?
No. Loom does not offer refunds for partial periods. You keep access until your renewal date.
What happens to my videos after cancellation?
Videos stay in your account, but the free tier limits you to 25 videos of 5 minutes each. Videos exceeding these limits may be automatically deleted.
Will I lose transcriptions and analytics?
Yes. These are premium features only. Export or screenshot any reports you need before your plan expires.
Can I cancel immediately or do I have to wait?
Standard cancellation takes effect on your renewal date. Contact Loom Support to request immediate cancellation.

Related Cancellation Guides