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How to Cancel Lime Pass

Lime Pass cancellation is simple via the mobile app with no phone calls needed. You must cancel at least 24 hours before your renewal date to avoid being charged.

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Quick Facts

Monthly cost
£4.99/mo
£59.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused days. Pass benefits continue until the end of your billing period.
After cancellation
Lime retains ride history and account data for regulatory and fraud prevention purposes. You can request deletion via support, though some data may be retained legally.

Cancellation Steps

Go directly to Lime Pass cancellation page

  1. Open the Lime app and sign in

    Launch Lime on iOS or Android and log in with your account credentials.

  2. Go to Account settings

    Tap the menu icon in the bottom right, then select Account or Profile.

  3. Find your Lime Pass subscription

    Tap Lime Pass or Subscriptions to view your pass details and renewal date.

  4. Confirm cancellation

    Tap Cancel Pass and confirm in the dialog. You'll receive a confirmation email.

Tips & Things to Know

  • Cancel 24 hours before renewal - check your confirmation email for the exact date.
  • Your pass benefits stay active until the end of your current billing period.
  • Unused ride credits survive cancellation and work with pay-per-ride pricing.

Your Consumer Rights

  • UK Consumer Rights Act 2015 provides a 14-day cooling-off period for distance selling contracts.
  • US FTC Act requires clear billing and cancellation disclosures and protects against unfair practices.

Frequently Asked Questions

Can I cancel Lime Pass at any time?
Yes, anytime - but you must cancel 24 hours before renewal to avoid being charged. No penalties apply.
Will I get a refund if I cancel Lime Pass?
No refunds for unused days. Cancel the day before renewal to minimise wasted costs.
What happens to my ride history after cancellation?
Lime retains your ride history and account data for regulatory and fraud prevention. Request deletion by contacting support.
Can I pause my Lime Pass instead of cancelling?
No pause feature exists. You can cancel and resubscribe anytime without penalty - your settings are saved.
When does my cancellation take effect?
Immediately in the app. Your pass discounts remain active through the end of your current billing period.

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