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How to Cancel Lime

Lime account deletion is done entirely in the mobile app without contacting support. You must settle any outstanding balance first. Your account is deleted immediately.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No subscription charges. Request refunds of unused credit through support; processing times vary by region.
After cancellation
Your account data and ride history are permanently deleted upon account removal. Lime may retain anonymised data for legal purposes but cannot link it to you.

Cancellation Steps

Go directly to Lime cancellation page

  1. Open the Lime app and sign in

    Launch the Lime app and log in with your email and password.

  2. Go to Settings

    Tap the menu icon (three lines) at the bottom right, then select Settings.

  3. Open Account section

    In Settings, tap Account to access account management options.

  4. Tap Delete Account and confirm

    Scroll down, tap Delete Account, review the warning, and confirm deletion.

Tips & Things to Know

  • Cancel any active Lime Pass membership separately in Settings before deleting your account.
  • Settle any outstanding balance or active rides before deletion, or request a refund through support.
  • Account deletion is permanent. Take screenshots of your ride history if you need it for records.

Your Consumer Rights

  • Under GDPR and the Consumer Rights Act 2015, UK users can request account deletion and personal data removal.
  • US users have FTC-protected rights to account deletion and consumer data privacy protection.

Frequently Asked Questions

Can I cancel my Lime account at any time?
Yes. You can delete your account anytime without penalties once you settle any outstanding balance or active rides.
Will I get a refund if I cancel Lime?
Lime is pay-per-ride with no subscription charges. Request a refund of unused credit through support at help.li.me.
What happens to my ride history after deletion?
Your ride history and personal data are permanently deleted. Lime may retain anonymised data for safety but cannot link it to you.
Do I need to cancel Lime Pass separately?
Yes. Cancel any active Lime Pass membership in Settings before deleting your account to avoid further charges.
How long does account deletion take?
Your account deletes immediately upon confirmation. Full backend processing takes 3-5 business days.

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