How to Cancel Lily's Kitchen
Lily's Kitchen offers natural pet food on a subscription basis with regular deliveries. Manage or cancel your subscription through your online account.
Easy
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Quick Facts
- Monthly cost
- £35.00/mo
- £420.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- Unshipped orders refunded in full. No refunds on dispatched items.
- After cancellation
- Account data retained until deletion is requested.
Cancellation Steps
Go directly to Lily's Kitchen cancellation pageLog in to your account
Go to lilyskitchen.co.uk and sign into your account.
Go to Subscriptions
Navigate to My Account > My Subscriptions.
Cancel subscription
Click Cancel next to your active subscription and confirm the cancellation.
Tips & Things to Know
- Cancel before your next order processing date to avoid being charged.
- You can skip or delay deliveries instead of cancelling.
- Consider switching to a different product within the subscription rather than cancelling.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- 14-day cooling-off period under Consumer Contracts Regulations.
Frequently Asked Questions
- Can I skip a delivery?
- Yes, you can skip individual deliveries from your account dashboard.
- How far in advance do I need to cancel?
- Cancel at least 48 hours before your next scheduled order date.
- Can I change my pet food recipe?
- Yes, you can change products in your subscription at any time.