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How to Cancel Lemonade Pet Insurance

Cancellation is straightforward through the mobile app and takes about 3 minutes. You'll receive a pro-rata refund for unused premiums within 5-7 business days.

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Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Pro-rata refund for unused premiums returned to your original payment method within 5-7 business days.
After cancellation
Policy records and claims history are retained for a minimum of 6 years to comply with insurance regulations. You can request your records at any time.

Cancellation Steps

Go directly to Lemonade Pet Insurance cancellation page

  1. Download and open the Lemonade app

    Install from the App Store or Google Play, then log in with your email and password.

  2. Go to your policies

    Tap 'Policies' at the bottom of the screen and select your pet's insurance policy.

  3. Find the cancellation option

    Scroll to the bottom and tap 'Manage Policy' or 'Settings' to access 'Cancel Policy'.

  4. Confirm cancellation

    Choose a reason (optional), review your refund amount, then tap 'Confirm Cancellation'.

Tips & Things to Know

  • Arrange alternative pet insurance before your policy ends to avoid coverage gaps, as pre-existing conditions are excluded by all insurers.
  • Download your claim history and policy documents before cancelling to provide to your new insurer.
  • Contact Lemonade support about multi-pet discounts or deductible adjustments if cost is your concern.

Your Consumer Rights

  • US users: Under FTC regulations, you can cancel without penalty and receive pro-rata refunds.
  • UK users: You have a 14-30 day cooling-off period from inception for a full refund, then pro-rata refunds thereafter.

Frequently Asked Questions

Can I cancel Lemonade Pet Insurance anytime without penalty?
Yes. There are no cancellation fees or early termination penalties. Cancel anytime through the app.
Will I get a refund when I cancel?
Yes, you receive a pro-rata refund for unused premiums within 5-7 business days to your original payment method.
What happens to my pet's pre-existing conditions with a new insurer?
Pre-existing conditions are excluded by all insurers. Arrange alternative coverage before your policy ends to avoid gaps.
How long does cancellation take?
Cancellation takes about 3 minutes through the app, with email confirmation within minutes.
Can I download my claim history before cancelling?
Yes. Lemonade retains records for at least 6 years. Request your documents before or after cancellation.

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