How to Cancel KiwiCo Kids

Cancellation Steps

1. 1

   Sign in to your KiwiCo account

   Visit kiwico.com/account and log in with your email and password. Use 'Forgot Password' if needed to reset via your registered email address.

2. 2

   Go to your subscription settings

   Click 'Subscription' or 'My Plan' in your account dashboard to view your current subscription details and management options.

3. 3

   Click the cancel subscription button

   Select 'Cancel Subscription' from the available options on your subscription page. You may see alternative offers like pausing instead—choose cancel only if you're certain.

4. 4

   Confirm your cancellation

   Review the confirmation screen showing your final shipment date and subscription end date, then click 'Confirm Cancellation' to complete the process.

5. 5

   Check your confirmation email

   KiwiCo will send a cancellation confirmation email within 24 hours as proof of your cancellation and final shipment details.

• US users are protected under FTC regulations requiring straightforward online cancellation mechanisms for subscription services.
• UK users are protected under the Consumer Rights Act 2015, which requires simple cancellation procedures for distance selling subscriptions.
• Canadian users are regulated by CRTC guidelines on subscription management and provincial consumer protection laws.
• Australian users are protected under the Australian Consumer Law, which governs unfair contract terms and subscription cancellation rights.

Can I cancel my KiwiCo Kids subscription anytime?

Yes, you can cancel anytime through your account dashboard, but you must do so before your next box ships to avoid being charged. Most boxes ship monthly around the same date you originally signed up.

Will I get a refund after cancelling KiwiCo?

No refunds are issued for boxes already shipped or delivered. You are only charged on the day your box ships, so cancelling before that date prevents the charge. Contact KiwiCo support if you've been charged and the box hasn't arrived yet.

What happens to my account after I cancel?

Your account, order history, child profiles, and preferences are preserved indefinitely. You can reactivate your subscription at any time and resume service immediately without resetting your profile.

Should I pause or cancel my subscription?

Pause if you're unsure about cancelling permanently—you can pause for up to 3 months free of charge and resume or cancel later. This keeps your account active and preferences saved.

Can I switch my child's KiwiCo product line instead of cancelling?

Yes, you can switch to a different age-appropriate product line at any time through your subscription settings. This is a good option if your child has outgrown their current box type.