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How to Cancel Itch Pet

Cancellation is entirely online through your account dashboard and takes just a few minutes. Cancel before your next dispatch date to avoid unwanted charges.

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Quick Facts

Monthly cost
£6.00/mo
£72.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched treatments. Cancel before your next shipment to avoid charges.
After cancellation
Pet information and account details are preserved after cancellation. Contact support to request permanent data deletion.

Cancellation Steps

Go directly to Itch Pet cancellation page

  1. Sign in to Itch Pet

    Go to itchpet.com/account and log in with your email and password.

  2. Open Subscriptions

    Click 'Subscriptions' in your dashboard to view active subscriptions and dispatch dates.

  3. Select the subscription to cancel

    Click on the active subscription to view its details, including the next dispatch date.

  4. Click Cancel Subscription

    Click 'Cancel Subscription' and confirm. You'll receive a confirmation email within minutes.

Tips & Things to Know

  • Cancel at least 3-5 days before your next dispatch date to avoid being charged for an unwanted shipment.
  • Use the pause option to skip individual months instead - you can resume later without losing pet details.
  • Arrange alternative treatment from your vet before cancelling to avoid gaps in your pet's protection.

Your Consumer Rights

  • The UK Consumer Rights Act 2015 gives you the right to cancel within 14 days of purchase for distance contracts.
  • Distance Selling Regulations allow you to cancel within 14 days of your first delivery, though subsequent items may not be refundable.

Frequently Asked Questions

Can I cancel Itch Pet anytime?
Yes. No contract or cancellation fee. Cancel before your next dispatch date to avoid charges.
Will I get a refund when I cancel?
No refunds for treatments already dispatched. Cancel before dispatch to avoid that shipment's charge.
What happens to my pet's information after cancellation?
Your account and pet details are saved. You can reactivate anytime without re-entering information.
Can I pause instead of cancelling?
Yes. Use pause to skip individual months and resume later without losing your subscription.
How long does cancellation take?
Cancellation completes within minutes online. A confirmation email arrives shortly after.

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