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How to Cancel HubSpot Starter

You can downgrade to HubSpot's free CRM tier from your account settings. Your contacts and data remain intact, though annual plans offer no refunds.

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Quick Facts

Monthly cost
£20.00/mo
£240.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plans are non-refundable. Monthly subscribers keep access through their billing month.
After cancellation
All contacts, companies, deals, and CRM records remain on the free plan indefinitely. Marketing hub data becomes inactive but can be exported.

Cancellation Steps

Go directly to HubSpot Starter cancellation page

  1. Sign in to HubSpot

    Go to app.hubspot.com and log in with your admin credentials.

  2. Go to Account & Billing

    Click your profile icon in the top right and select 'Account & Billing' from the dropdown.

  3. Click Subscriptions

    In Account & Billing, click the 'Subscriptions' tab to view your current plan.

  4. Downgrade and confirm

    Click the menu next to HubSpot Starter, select 'Downgrade', review what you'll lose, then confirm.

Tips & Things to Know

  • Export email templates and workflows before downgrading, as these features become inactive on the free plan.
  • Annual plans retain full access until renewal with no refund if you cancel more than 30 days before the date.
  • All contacts, deals, and CRM records transfer to the free plan and remain accessible indefinitely.

Your Consumer Rights

  • UK users have rights under the Consumer Rights Act 2015 against unfair contract terms.
  • US users are protected by FTC Act Section 5, which requires clear cancellation mechanisms.

Frequently Asked Questions

Can I get a refund if I cancel HubSpot Starter?
Annual subscriptions are non-refundable. Monthly subscribers keep access through their current billing month.
Will I lose my data if I downgrade?
No. All contacts, companies, deals, and CRM records remain on the free plan indefinitely. Marketing hub data becomes inactive but can be exported first.
How long does downgrading take?
Downgrading is immediate and takes 2-5 minutes. You'll receive a confirmation email within minutes.
What's the difference between downgrading and cancelling?
Downgrading keeps your account and data active for free; cancelling deletes everything. Downgrading is recommended.
Can I pause my subscription instead of downgrading?
HubSpot offers no pause option, but downgrading to free achieves the same result with zero cost.

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