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How to Cancel Hopster Kids TV

Cancellation happens through your device's app store, not the Hopster website. Your access continues until the end of your current billing period.

Easy
Kids

Steps verified

Quick Facts

Monthly cost
£4.99/mo
£39.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
Refunds available within 15 minutes of purchase or 2-3 days after renewal. Otherwise no refund, but access continues until billing period ends.
After cancellation
All account data, viewing history, and progress are permanently deleted within 30 days of cancellation and cannot be recovered.

Cancellation Steps

Go directly to Hopster Kids TV cancellation page

  1. Open your app store and sign in

    Open Apple App Store or Google Play Store with the account holding your Hopster subscription.

  2. Go to Subscriptions

    Tap your profile icon and select Subscriptions (Apple) or Payments and subscriptions (Google Play).

  3. Select Hopster Kids TV

    Find Hopster Kids TV in your active subscriptions and tap to view billing details.

  4. Confirm cancellation

    Tap Cancel Subscription, confirm your choice, and ignore any retention offers. Access continues until billing period ends.

Tips & Things to Know

  • Cancel before your renewal date to avoid unexpected charges - the app store processes silently.
  • You have 15 minutes after purchase or 2-3 days after renewal to request a refund via your app store.
  • All viewing history and progress delete permanently within 30 days and cannot be recovered.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you may cancel within 14 days of purchase if the service has not been accessed.
  • FTC regulations require cancellation to be as easy as subscription, with no unfair negative option billing.

Frequently Asked Questions

Can I cancel Hopster at any time without penalty?
Yes. There are no contracts or early termination fees. Cancellation takes effect at the end of your current billing cycle.
Will I get a refund if I cancel Hopster?
Refunds are only available within 15 minutes of purchase or 2-3 days after renewal. Otherwise, no refund is issued, but you keep access until the period ends.
What happens to my child's progress after cancellation?
All viewing history, profiles, and progress are permanently deleted within 30 days and cannot be recovered.
Does Hopster offer a pause feature instead of cancellation?
No pause feature exists. You must fully cancel to stop payments, but you can resubscribe anytime.
What's the difference between free and paid Hopster?
The free tier includes only clips and trailers. The paid subscription unlocks full shows, games, and interactive activities - both are ad-free.

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