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How to Cancel HelloSign

Cancellation is straightforward and done entirely online through your account settings. Your access continues until the end of your current billing cycle, and all your signed documents remain permanently accessible.

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Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Non-refundable. Cancellation takes effect at the end of your current billing cycle.
After cancellation
All signed documents, templates, and audit trails remain permanently accessible after cancellation. You can download or export documents at any time.

Cancellation Steps

Go directly to HelloSign cancellation page

  1. Sign in to Dropbox Sign

    Go to app.hellosign.com and log in with your account email and password.

  2. Go to Settings

    Click your profile icon in the top right, then select 'Settings' from the dropdown menu.

  3. Click Billing

    In the left sidebar, click 'Billing' to view your current plan and renewal date.

  4. Cancel your plan

    Click 'Cancel Plan' and confirm cancellation. Access continues until the end of your billing cycle.

Tips & Things to Know

  • Annual plans are non-refundable and cancel at the end of your 12-month cycle, not immediately.
  • All your signed documents and audit trails remain permanently accessible after cancellation.
  • Consider the free tier (3 signature requests/month) as an alternative to cancelling entirely.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 requires clear cancellation mechanisms and fair contract terms.
  • US users: FTC guidelines prohibit negative option billing without explicit consent and require easy cancellation.

Frequently Asked Questions

Can I cancel Dropbox Sign at any time?
Yes. Monthly plans cancel at month-end; annual plans cancel at year-end. No early cancellation fees apply.
Will I get a refund?
No. Both monthly and annual plans are non-refundable. Access continues until your billing cycle ends.
What happens to my signed documents?
All documents, templates, and audit trails remain permanently accessible in your account after cancellation.
How long does cancellation take?
The process takes 2-3 minutes. Your paid access ends at the end of your current billing cycle.
Is HelloSign the same as Dropbox Sign?
Yes. HelloSign was rebranded to Dropbox Sign. Existing subscriptions were automatically converted with no changes to terms.

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