How to Cancel Gusto
Gusto provides payroll processing, benefits administration, and HR tools for small businesses. Cancelling requires completing final payroll runs and tax filings before closing your account.
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Quick Facts
| SimpleBase + $6/person/month | £40.00/mo |
| PlusBase + $12/person/month | £80.00/mo |
| PremiumBase + $22/person/month | £180.00/mo |
| Highest tier = £480.00/year | |
- Cancel online?
- No — phone/letter required
- Pause option?
- Yes
- Refund policy
- No refunds. Must complete all payroll obligations.
- After cancellation
- Payroll records retained per IRS requirements (typically 4+ years).
Cancellation Steps
Go directly to Gusto cancellation pageRun final payroll
Complete all outstanding payroll runs and ensure all employees are paid.
File final tax forms
Ensure quarterly and annual tax filings are up to date.
Contact Gusto support
Contact Gusto at support@gusto.com or through in-app chat to initiate cancellation.
Export records
Download all payroll reports, tax documents, and employee records before the account is closed.
Tips & Things to Know
- Complete all payroll and tax obligations before cancelling.
- Keep copies of all W-2s, 1099s, and tax filings.
- Employees should download their pay stubs and tax documents before closure.
- Consider timing — cancel after year-end tax filings are complete.
Frequently Asked Questions
- Can I cancel mid-year?
- Yes, but ensure all quarterly tax filings are up to date.
- What happens to employee tax documents?
- Gusto retains tax documents per IRS requirements. Employees should download copies.
- Is there an early termination fee?
- No, Gusto does not charge early termination fees.