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How to Cancel GoHenry

Cancellation is instant and processed online through your account settings. You must withdraw any remaining card balance before cancelling, as the card will stop working immediately and unspent funds cannot be recovered.

Moderate
Kids

Steps verified

Quick Facts

Monthly cost
£3.99/mo
£47.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Subscription fees are non-refundable. Card balances are refunded to your bank account within 5-7 business days if withdrawn before cancellation.
After cancellation
GoHenry retains transaction history for up to 7 years for FCA compliance, but this is not accessible after cancellation. The debit card becomes immediately inaccessible.

Cancellation Steps

Go directly to GoHenry cancellation page

  1. Sign in to your GoHenry parent account

    Visit gohenry.com or open the app and log in with your email and password.

  2. Go to Account Settings

    Select Settings (gear icon) from the main menu, then find the Subscription or Billing section.

  3. Withdraw your child's card balance

    Check the balance and select 'Transfer to Bank Account' to move funds back before cancellation.

  4. Cancel the subscription and confirm

    Click 'Cancel Subscription', confirm on the summary page, and the card stops working within 24 hours.

Tips & Things to Know

  • Withdraw your child's card balance at least 24 hours before cancelling - unspent funds cannot be recovered after the card deactivates.
  • The card may deactivate within minutes rather than 24 hours, so plan balance withdrawals accordingly.
  • GoHenry has no pause option - you'll need to reactivate from scratch if you change your mind.

Your Consumer Rights

  • UK: Protected under the Consumer Rights Act 2015 and FCA Financial Services and Markets Act 2000.
  • US: Covered under FTC guidelines and the Truth in Lending Act (TILA) - complaints can be filed with the CFPB.

Frequently Asked Questions

Can I cancel GoHenry at any time?
Yes. There are no minimum contract periods or early termination fees. Cancellation is instant and you won't be charged on your next billing cycle.
What happens to my child's card balance after cancellation?
Any remaining balance must be withdrawn to your parent bank account before cancelling. Once the card deactivates, funds cannot be recovered.
How long does the GoHenry card take to stop working?
The card typically stops working within 24 hours of cancellation, though some users report it deactivates within minutes.
Will I get a refund for GoHenry subscription fees?
Subscription fees are non-refundable once charged. Card balances are refunded to your bank account within 5-7 business days if withdrawn before cancellation.
What data does GoHenry retain after cancellation?
GoHenry retains transaction history for up to 7 years for FCA compliance, but it won't be accessible through the app. The debit card becomes immediately inaccessible.

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