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How to Cancel FreeAgent

Cancellation is done entirely online through your account settings. Your access continues until the end of your current billing period, with no refunds for unused time.

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Quick Facts

Monthly cost
£14.50/mo
£174.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Access continues until the end of your current billing period.
After cancellation
Your data is retained for approximately 90 days after cancellation. After that period, all records are permanently deleted and cannot be recovered.

Cancellation Steps

Go directly to FreeAgent cancellation page

  1. Sign in to FreeAgent

    Go to freeagent.com and log in with your email address and password.

  2. Go to Account Settings

    Click your profile icon in the top right, then select 'Settings' from the dropdown menu.

  3. Find the Subscription section

    Click the 'Subscription' or 'Plan' tab in the left menu to view your current plan.

  4. Cancel your subscription

    Click 'Cancel Subscription' and confirm your cancellation. Access continues until your billing period ends.

Tips & Things to Know

  • Check if your bank offers FreeAgent free: NatWest, RBS, Mettle, and Tide customers get free access.
  • Export your data before cancelling: Download invoices and records from Settings > Data Export.
  • Cancel at the end of your billing cycle to avoid losing payment for unused days.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you may cancel within 14 days of purchase for new digital services, though this may not apply to ongoing subscriptions.
  • FreeAgent must provide clear cancellation instructions and allow you to cancel online without unnecessary barriers.

Frequently Asked Questions

Can I cancel FreeAgent at any time?
Yes, without penalty or early termination fees. You'll remain charged for your current billing period with no refund for remaining days.
Will I get a refund if I cancel FreeAgent?
No. FreeAgent does not offer refunds, even if you cancel mid-cycle. Access continues until the end of your billing period.
What happens to my accounting data after cancellation?
Your data is retained for approximately 90 days. After that, it's permanently deleted. Export all records before cancelling.
Is FreeAgent free with my bank?
Yes, it's completely free if you bank with NatWest, RBS, Mettle, or Tide. Cancel your paid plan and switch instead.
How long does cancellation take?
Cancellation is instant. You'll receive a confirmation email within minutes. Access ends at the end of your billing period.

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