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How to Cancel Eurostar

You can delete your Eurostar account entirely online through your account settings. Your existing train bookings remain valid after deletion, but all loyalty points are permanently erased.

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Transport

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Club Eurostar is free with no subscription fees. Train ticket refunds depend on fare type - advance tickets have limited refunds; flexible tickets allow credit towards future travel.
After cancellation
Account and loyalty points are permanently deleted. Personal data is retained only as required by UK law (typically 7 years for tax purposes).

Cancellation Steps

Go directly to Eurostar cancellation page

  1. Sign in to Eurostar

    Go to eurostar.com/uk-en/account and log in with your email and password.

  2. Go to account settings

    Click 'My Account' in the top menu, then find 'Settings' or 'Profile Information'.

  3. Find the delete account option

    Scroll down to locate 'Delete Account' or 'Privacy Settings' and click it.

  4. Confirm deletion

    Review the warning about point loss, then click 'Confirm' to complete deletion.

Tips & Things to Know

  • Club Eurostar is free to join - there are no subscription fees to cancel.
  • Your train tickets remain valid after account deletion; save confirmation emails first.
  • Loyalty points are permanently lost upon deletion, so consider using them beforehand.

Your Consumer Rights

  • UK Consumer Rights Act 2015 protects statutory rights regarding rail travel services.
  • UK GDPR grants the right to request personal data deletion within 30 days.

Frequently Asked Questions

Is Club Eurostar a paid subscription?
No. Club Eurostar is completely free. You are only deleting the account, not cancelling a subscription.
What happens to my loyalty points?
All points are permanently erased and cannot be recovered. Use or gift them before deleting your account.
Will my train bookings be cancelled?
No. Active bookings remain valid. Save confirmation emails before deletion as you won't access them via your account.
Can I pause my account instead?
Eurostar does not offer account pausing. You can only keep it active or delete it completely.
How do I request GDPR data deletion?
Email privacy@eurostar.com with your account email. Eurostar must respond within 30 days under UK GDPR.

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