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How to Cancel Different Dog

Cancelling Different Dog is straightforward and done entirely online. You must cancel before your next dispatch date to avoid being charged.

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Quick Facts

Monthly cost
£40.00/mo
£480.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancel before dispatch to avoid charges.
After cancellation
Your account, order history, and preferences are permanently retained after cancellation. Request deletion by contacting support.

Cancellation Steps

Go directly to Different Dog cancellation page

  1. Sign in to Different Dog

    Go to differentdog.com/account and log in with your email and password.

  2. Go to Subscription settings

    Click 'My Account', then select 'Subscription' to view your delivery plan.

  3. Click Cancel Subscription

    Find and click the 'Cancel Subscription' button in your Subscription section.

  4. Confirm cancellation

    Click 'Confirm Cancellation' and you'll receive a confirmation email within minutes.

Tips & Things to Know

  • Cancel at least 2-3 days before your next dispatch date to avoid being charged.
  • Use the pause feature instead if you're temporarily overstocked or want to try another brand.
  • Your account and preferences are saved, making it easy to resubscribe later.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have 14 days to cancel distance sales, though food items may have hygiene restrictions.
  • Different Dog must provide clear cancellation information and process cancellations promptly under UK Distance Selling Regulations.

Frequently Asked Questions

Can I cancel Different Dog at any time?
Yes, but cancel before your next dispatch date. Orders already dispatched cannot be refunded.
Will I get a refund if I cancel?
No refund for dispatched orders. Cancel before dispatch and you won't be charged. Contact support if already charged.
What happens to my account after cancellation?
Your account, order history, and preferences are permanently saved, allowing easy resubscription.
Can I pause instead of cancelling?
Yes. Different Dog offers a pause feature for 1-2 weeks without cancelling your subscription.
How long does cancellation take?
Cancellation is instant once confirmed online. You'll receive a confirmation email within minutes.

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