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How to Cancel ConvertKit Creator

You can downgrade directly to the free tier through your account settings without contacting support. Your access to paid features stops immediately, though your subscriber list remains intact on the free plan.

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Quick Facts

Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. You lose access to paid features immediately upon downgrade.
After cancellation
Your subscriber list (up to 1,000 contacts) remains on the free tier. Automations, landing pages, and custom domains stop working instantly after downgrade.

Cancellation Steps

Go directly to ConvertKit Creator cancellation page

  1. Sign in to ConvertKit

    Go to app.convertkit.com and log in with your account credentials.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'Account Settings' from the menu.

  3. Click 'Billing' or 'Subscription'

    Find the billing section and review your current plan and next billing date.

  4. Select 'Downgrade to Free'

    Click the downgrade option, review the confirmation screen, and confirm to complete the change instantly.

Tips & Things to Know

  • Downgrade just before your next billing date to avoid paying for a month you won't use.
  • Export your subscriber list to CSV before downgrading as a backup of your contacts.
  • The free tier removes automations, custom domains, and landing pages - check alternatives first if these are essential.

Your Consumer Rights

  • UK users have 14 days to cancel digital services under the Consumer Rights Act 2015 if not fully performed.
  • US users are protected by FTC regulations requiring straightforward cancellation mechanisms for all subscription services.

Frequently Asked Questions

Can I cancel ConvertKit at any time?
Yes. You can downgrade to the free tier at any time through your billing settings without penalty.
Will I get a refund if I cancel ConvertKit?
No. ConvertKit does not offer refunds for cancellations or partial months.
What happens to my email list when I downgrade?
Your subscriber list remains intact (up to 1,000 contacts) on the free tier. Export it to CSV as a backup before downgrading.
How quickly does the downgrade take effect?
The downgrade is instant. Paid features stop working immediately and you receive a confirmation email.
What features does the free tier include?
Basic email sending and segmentation for up to 1,000 subscribers. Automations, landing pages, and custom domains are not included.

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