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How to Cancel Bolt

Bolt account deletion is done entirely in-app and takes 24-48 hours to process. Note that deleting your Bolt account also deletes your linked Bolt Food account.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Unused promotional credits are forfeited upon deletion.
After cancellation
Personal data deleted from active systems immediately. Transaction records retained for 12 months for tax and fraud prevention under GDPR.

Cancellation Steps

Go directly to Bolt cancellation page

  1. Open Bolt and sign in

    Launch the Bolt app and log in with your account credentials.

  2. Go to Settings > Account

    Tap the menu icon at the bottom right, then select Settings and Account.

  3. Tap Delete Account

    Scroll to the bottom of the Account section and tap 'Delete Account'.

  4. Confirm deletion

    Read the warning and tap 'Confirm'. Full deletion takes 24-48 hours to complete.

Tips & Things to Know

  • Settle any outstanding ride payments before deleting, as you won't access your account during deletion.
  • Deleting Bolt also removes your Bolt Food account - contact support if you want to keep just one.
  • Unused promotional credits and vouchers are forfeited and cannot be recovered after deletion.

Your Consumer Rights

  • UK users are protected under the Consumer Rights Act 2015 and GDPR for account deletion and data handling.
  • Australian users are protected under the Australian Consumer Law regarding cancellation rights.

Frequently Asked Questions

Can I delete my Bolt account anytime without penalty?
Yes. Bolt is pay-per-ride with no subscription or cancellation fees. Unused credits are forfeited.
Will I get a refund when I delete my Bolt account?
No. Bolt charges per ride, not subscriptions. Unused promotional credits are lost upon deletion.
What happens to my ride history and data?
Deleted from active systems immediately. Transaction records retained for 12 months for tax and fraud prevention.
If I delete Bolt, will my Bolt Food account be deleted too?
Yes, both accounts are linked and delete together. Contact support if you want to keep just one service.
How long does account deletion take?
Instant in the app, but 24-48 hours to fully remove from Bolt's servers. You may receive notifications during this time.

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