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How to Cancel Bella & Duke

Cancellation is done online through your account. You must submit your request at least 5 days before your next scheduled delivery to avoid being charged.

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Quick Facts

Monthly cost
£60.00/mo
£720.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds for dispatched orders. Cancellations must be submitted 5 days before your next delivery.
After cancellation
Your account, order history, and dog's dietary profile are permanently saved after cancellation, allowing you to reactivate anytime.

Cancellation Steps

Go directly to Bella & Duke cancellation page

  1. Sign in to your account

    Visit bellaandduke.com and log in with your email address and password.

  2. Go to Account settings

    Click 'Account' in the navigation menu, then select 'Subscriptions' to view your plan.

  3. Check your cancellation deadline

    Confirm your next delivery date and ensure you're cancelling at least 5 days before it.

  4. Cancel or pause your subscription

    Click 'Cancel Subscription' or 'Pause Delivery', then confirm your choice.

Tips & Things to Know

  • Set a reminder 6 days before your delivery to avoid missing the 5-day cancellation window.
  • Use 'Pause' instead of cancelling if you might resubscribe - your profile and settings are saved.
  • Contact support if you miss the deadline and want to dispute a charge on a dispatched order.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have a 14-day cooling-off period, though perishable items may have limited rights.
  • The 5-day cancellation cut-off may be challengeable under the Unfair Contract Terms Act 1977 if deemed unreasonable.

Frequently Asked Questions

Can I cancel Bella & Duke anytime?
You can request cancellation anytime, but it only takes effect if submitted at least 5 days before your next delivery. Otherwise, you'll be charged.
What is the cancellation cut-off?
Cancellations must be submitted at least 5 days before your next scheduled delivery. Check your account for your exact deadline.
Will I get a refund after cancelling?
No refunds for dispatched orders. If you cancel before processing, you won't be charged for future deliveries.
Can I pause instead of cancelling?
Yes. Pausing temporarily stops deliveries without losing your account, preferences, or payment details. Resume anytime.
What happens to my account after cancellation?
Your account, order history, and dog's dietary profile are saved. You can reactivate anytime without re-entering information.

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