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How to Cancel Basecamp

Cancellation is handled entirely online through your admin settings. Your account access stops immediately, but your project data remains available for 30 days.

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Quick Facts

Monthly cost
£15.00/mo
£180.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Annual plans receive prorated refunds. Monthly plans are not refunded for partial periods.
After cancellation
Projects and data are retained for 30 days after cancellation. After that, they are permanently deleted.

Cancellation Steps

Go directly to Basecamp cancellation page

  1. Log in to Basecamp

    Go to basecamp.com and sign in with your account credentials.

  2. Go to Adminland

    Click your name in the top right and select Adminland from the menu.

  3. Click Cancel subscription

    Find the Billing section and select the option to cancel your subscription.

  4. Confirm cancellation

    Click to confirm. Your account stops renewing and data is kept for 30 days.

Tips & Things to Know

  • Export all projects and data before cancelling using Basecamp's export feature.
  • Data is retained for 30 days after cancellation, giving you time to retrieve it.
  • Check if team members have access to critical projects before cancelling.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, UK users have a 14-day cooling-off period for new online subscriptions.
  • Cancellation must not be made harder than sign-up, per applicable consumer protection laws.

Frequently Asked Questions

Can I cancel Basecamp at any time?
Yes. You can cancel anytime through admin settings with no contract or penalty.
Will I get a refund?
Annual plans receive prorated refunds. Monthly plans are not refunded for partial periods.
What happens to my project data?
Data is retained for 30 days after cancellation. Export it before then or it is permanently deleted.
Can I reactivate my account?
Yes, within the 30-day retention period. After that, data is permanently deleted.
Is there a free plan available?
Yes. Basecamp offers a free personal plan with limited features for basic project needs.

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