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How to Cancel ActiveCampaign

Cancellation is immediate through your billing dashboard. Export all your contacts and automations before cancelling, as all data is permanently deleted 30 days after cancellation.

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Quick Facts

Monthly cost
£29.00/mo
£348.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Annual plans end immediately; monthly plans end at next billing date.
After cancellation
All data remains accessible for 30 days after cancellation. After that period, contacts, automations, and CRM records are permanently deleted.

Cancellation Steps

Go directly to ActiveCampaign cancellation page

  1. Sign in to ActiveCampaign

    Go to activecampaign.com and log in with your email and password.

  2. Export your data

    Go to Settings > Data Management > Export to download contacts and automations before cancelling.

  3. Go to Billing

    Click your user icon in the top right, select Settings, then click Billing in the left sidebar.

  4. Cancel your plan

    Click 'Cancel Plan' on your subscription card and confirm. Access ends immediately for annual plans, at next billing date for monthly.

Tips & Things to Know

  • Export all contacts, automations, and workflows immediately - data is permanently deleted 30 days after cancellation.
  • Annual plans charge upfront with no refunds; monthly plans are non-refundable for the current billing period.
  • There is no pause option, so cancelling disconnects you completely until you rejoin and re-import data.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have the right to cancel digital services within 14 days and cancellation must be as easy as sign-up.
  • The Digital Markets, Competition and Consumers Act 2024 requires cancellation mechanisms to be as straightforward as the sign-up process.

Frequently Asked Questions

Can I cancel ActiveCampaign anytime?
Yes, anytime without contract. Annual plans end immediately with no refund; monthly plans end at your next billing date.
Will I get a refund?
No. Annual plans are non-refundable and monthly plans are non-refundable for the current billing period.
What happens to my data after cancellation?
Your data remains accessible for 30 days. After that, all contacts, automations, and CRM records are permanently deleted.
How quickly does cancellation take effect?
Immediately for annual plans; monthly plans retain access until your next billing date.
Can I pause my subscription?
No. ActiveCampaign offers no pause option. You must cancel and rejoin later, requiring you to re-import all data.

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