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How to Cancel ABCmouse

Cancellation is available online but involves multiple retention screens designed to discourage you. Access ends at your next billing date.

Tricky
Kids

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Quick Facts

Monthly cost
£12.99/mo
£59.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
Monthly subscriptions are non-refundable. Annual plans may qualify for a refund within 30 days.
After cancellation
Child learning data and progress reports are retained for 12 months after cancellation, then permanently deleted.

Cancellation Steps

Go directly to ABCmouse cancellation page

  1. Sign in to ABCmouse

    Go to abcmouse.com and log in with your parent account credentials.

  2. Go to Account Settings

    Click Parents, then select Account Settings from the menu.

  3. Click Cancel Membership

    Find Cancel Membership and work through all prompts to proceed.

  4. Confirm cancellation

    Check your email for confirmation and verify no charges on your next billing date.

Tips & Things to Know

  • Cancel at least one week before renewal - ABCmouse processes cancellations slowly.
  • If you subscribed via Apple or Google Play, cancel through their app subscription settings instead.
  • Save your child's progress reports before cancelling if you want to keep records.

Your Consumer Rights

  • FTC COPPA regulations protect children under 13 - ABCmouse cannot collect personal data without parental consent.
  • Cancellation must be as easy as sign-up under the Restore Online Shoppers Confidence Act.

Frequently Asked Questions

Can I cancel ABCmouse at any time?
Yes. Cancel anytime online. Monthly subscriptions take effect at the next billing date.
Will my child lose their progress?
No. Learning data is saved for 12 months after cancellation and restored if you resubscribe within that period.
Can I get a refund?
Monthly subscriptions are non-refundable. Annual plans may qualify for a refund within 30 days of purchase.
What if I subscribed through the App Store?
Cancel through Apple Settings or Google Play Store subscription management - website cancellation won't work for app store subscriptions.
How long does cancellation take to process?
Allow 5-7 business days for processing. Verify no charges appear on your next billing date.

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