How to Cancel Zopa
Zopa is a UK digital bank offering savings accounts, credit cards, and personal loans. Originally a peer-to-peer lending platform, it now operates as a full bank.
Tricky
~15 minutes
BankingSteps verified March 2026
Quick Facts
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Cancel online?
Yes
Pause option?
No
Refund policy
Balance must be withdrawn. Savings interest paid up to closure date.
After cancellation
Records retained for 6 years per FCA requirements.
Direct Debit & Billing Warnings
- Outstanding loans must be fully repaid before closure.
Cancellation Steps
Go directly to Zopa cancellation page1
Transfer your balance
Move all funds to another account.
2
Repay any loans or credit
Ensure all Zopa loans and credit card balances are cleared.
3
Contact Zopa
Use in-app chat or email to request account closure.
4
Confirm closure
Zopa will confirm closure once complete.
Tips & Things to Know
- Outstanding loans must be repaid before account closure.
- Download all statements before closing.
- Credit card closure may affect your credit score.
Your Consumer Rights
- FCA regulated.
- FSCS protected up to £85,000.
- Consumer Rights Act 2015 applies.
Frequently Asked Questions
Can I close anytime?
Yes, once all balances are settled.
Is my money protected?
Yes, Zopa is FSCS protected up to £85,000.
What about my credit card?
Credit card must be paid off and closed separately.
How long does closure take?
Typically 5-10 business days.
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