Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Zopa logo

How to Cancel Zopa

Closing a Zopa account requires settling all outstanding balances first. You can request closure through the app or contact support, and the process typically takes 5-10 business days.

Tricky
Banking

Steps verified

Quick Facts

0
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds apply. Withdraw your full balance including any accrued savings interest before closure.
After cancellation
Zopa retains account records for 6 years after closure as required by FCA regulations.

Cancellation Steps

Go directly to Zopa cancellation page

  1. Transfer your balance

    Move all funds from your Zopa account to another bank account.

  2. Repay loans and credit

    Clear any outstanding Zopa personal loans and credit card balances in full.

  3. Contact Zopa support

    Use in-app chat or email support at help@zopa.com to request account closure.

  4. Confirm closure

    Zopa will confirm once your account is permanently closed, typically within 5-10 business days.

Tips & Things to Know

  • Download all your statements and transaction history before closure is finalised.
  • If you have a credit card, it must be fully paid off and closed separately from your main account.
  • Closing a credit card account may temporarily impact your credit score - consider this before proceeding.

Your Consumer Rights

  • Zopa is regulated by the FCA and must comply with the Consumer Rights Act 2015.
  • Your deposits are protected by the FSCS up to £85,000 per account.

Frequently Asked Questions

Can I close my Zopa account anytime?
Yes, but only once all loans, credit balances, and account funds are settled. No outstanding debts are permitted.
Will I lose access to my savings interest?
No. You'll receive interest accrued up to your closure date. Withdraw the full balance including interest before closure.
What happens if I have an outstanding loan?
You must repay the loan in full before Zopa will close your account. Closure requests with unpaid loans will be rejected.
How long does account closure take?
Typically 5-10 business days after you confirm the closure request with support.
Is my money protected if I close my account?
Yes. Zopa is FSCS protected up to £85,000. Withdraw your balance to another account to keep it safe.

Related Cancellation Guides