How to Cancel Monzo
Monzo makes it relatively easy to close your account through their app. You need to withdraw or transfer all funds first, and ensure no pending transactions or Direct Debits remain.
Steps verified March 2026
Quick Facts
Cancel online?
Yes
Pause option?
No
Refund policy
Any remaining balance is transferred to a nominated account during closure.
After cancellation
Bank statements can be requested after closure but are not accessible through the app. Download them before closing.
What to Watch Out For
- The close account option is at the very bottom of a long settings page
Cancellation Steps
Go directly to Monzo cancellation pageMove your money
Transfer all funds out of your Monzo account and cancel any Direct Debits or standing orders.
Open the Monzo app
Open the app and go to Settings (gear icon on the Account tab).
Scroll to "Close account"
Scroll to the bottom of Settings and tap "Close my account".
Follow the prompts
Confirm you want to close the account. Monzo will check for any remaining funds or commitments.
Tips & Things to Know
- Move all Direct Debits and standing orders to another account first.
- Download your bank statements before closing - you cannot access them after.
- If this is your only bank account, open an alternative first.
Your Consumer Rights
- Under the Payment Services Regulations 2017, you have the right to close a payment account at any time without charge.
- Banks must provide account closure within a reasonable timeframe.
Frequently Asked Questions
Can I close my Monzo account at any time?
Yes. You can close your account through the app at any time, provided the balance is zero and there are no pending transactions.
Will I get my money back from Monzo?
Yes. You must transfer your balance to another account before closing. Monzo does not hold residual funds.
What happens to my Monzo data after closing?
Monzo retains your records for regulatory purposes (typically 6 years) but you lose app access. Download statements first.
How long does Monzo account closure take?
The process takes a few minutes in the app. The account is fully closed within a few working days.
Can I reopen a closed Monzo account?
No. You would need to apply for a new account, which is not guaranteed to be approved.