How to Cancel Barclays
Closing a Barclays account requires moving any direct debits and standing orders first. You can use the Current Account Switch Service (CASS) to move everything to a new bank automatically, or close it manually in branch or by phone.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Any remaining balance is transferred to a nominated account. No closure fees for standard current accounts.
After cancellation
Barclays retains records for at least 6 years per regulatory requirements. Past statements can be requested after closure.
What to Watch Out For
- Cannot close the account fully online - requires a phone call or branch visit
- Phone agents will suggest switching to a different Barclays product rather than closing
Cancellation Steps
Go directly to Barclays cancellation pageOpen a new bank account
Set up your new account first so you have somewhere for your money and payments to go.
Use the switching service
Ask your new bank to initiate CASS. They handle moving direct debits and closing Barclays.
Or contact Barclays directly
Call 0345 734 5345 or visit a branch to request account closure. Ensure balance is zero.
Confirm closure
You will receive written confirmation once the account is closed.
Tips & Things to Know
- The Current Account Switch Service takes 7 working days and is free.
- Ensure your balance is zero and all pending transactions have cleared.
- Keep your final statements for your records — you may need them for tax returns.
Your Consumer Rights
- Under the Payment Services Regulations 2017, banks must close payment accounts at no charge within a reasonable timeframe.
- The CASS guarantee ensures payments to your old account are automatically redirected for 3 years.
Frequently Asked Questions
Can I close my Barclays account at any time?
Yes. There is no penalty for closing a standard Barclays current account. Use CASS for the easiest process.
Will I get my money back from Barclays?
Yes. Your balance is transferred to a nominated account during the closure process.
What happens to my Barclays data after closing?
Barclays retains records for at least 6 years per FCA regulations. You can request past statements.
How long does Barclays account closure take?
Via CASS: 7 working days. Directly via phone/branch: up to 10 working days.
What is the Current Account Switch Service?
CASS is a free service where your new bank handles everything: moving Direct Debits, redirecting payments, and closing your old account within 7 working days.