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How to Cancel ZOE Membership

Cancellation is straightforward and can be done online through your account settings with no penalties or fees. Your blood test results remain permanently accessible, but personalised app features lock after cancellation.

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Health & Wellness

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Quick Facts

Monthly cost
£24.99/mo
£299.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Cancellation takes effect immediately or at end of billing cycle with no prorated refunds.
After cancellation
Blood test results and historical data are permanently preserved and remain viewable after cancellation. Personalised insights and app features lock without active membership.

Cancellation Steps

Go directly to ZOE Membership cancellation page

  1. Sign in to ZOE

    Go to joinzoe.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon or 'Account' in the top right, then find 'Membership' or 'Subscription'.

  3. Click Cancel Membership

    Select the 'Cancel Membership' or 'Manage Subscription' button next to your plan.

  4. Confirm cancellation

    Complete any feedback and click 'Confirm Cancellation'. You'll get a confirmation email within 1-2 business days.

Tips & Things to Know

  • Download your test results and insights before cancelling, as personalised features will lock after membership ends.
  • Check your billing date to avoid being charged for the next cycle before you cancel.
  • You'll need a new blood test if you rejoin later, so complete pending assessments before cancelling.

Your Consumer Rights

  • UK users have a 14-day cooling-off period under the Consumer Rights Act 2015, though this may not apply if the service has been substantially used.
  • US users are protected under FTC negative option billing rules requiring clear disclosure and simple cancellation mechanisms.

Frequently Asked Questions

Can I cancel ZOE Membership anytime without penalties?
Yes. You can cancel anytime through your account with no minimum commitment, early termination fees, or penalties.
Will I get a refund if I cancel ZOE Membership?
No. ZOE does not offer refunds on membership or blood test fees. Cancel before your billing date to avoid charges.
What happens to my blood test results after cancellation?
Your results and historical data remain permanently accessible. However, personalised insights and app-based recommendations will be locked without an active membership.
Is there a pause option instead of cancelling?
No. ZOE does not offer a pause feature. If you rejoin later, your previous results are automatically reactivated without a new test.
How long does ZOE cancellation take to process?
Cancellation takes effect immediately or at the end of your billing cycle. You'll receive confirmation within 1-2 business days. Contact support if charges continue.

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