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How to Cancel Noom

Noom is a psychology-based weight management app. Cancellation has been criticised for being difficult. You must cancel through the app or website settings, not by deleting the app.

Tricky
Health & Wellness

Steps verified

Quick Facts

Monthly cost
£44.00/mo
£528.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Auto-renewing plans can be cancelled for a refund within 14 days. After 14 days, no refunds. The 14-day digital content cooling-off period applies.
After cancellation
Weight and food logs are retained but become inaccessible without an active subscription.

Cancellation Steps

Go directly to Noom cancellation page

  1. Open the Noom app

    Sign in and tap the settings gear icon.

  2. Go to "Subscription"

    Find the subscription or billing section.

  3. Tap "Cancel Subscription"

    Follow the multi-step cancellation process. Noom will try to retain you.

  4. Confirm and get proof

    Screenshot the confirmation. Check for a confirmation email.

Tips & Things to Know

  • Noom is notorious for making cancellation difficult — be persistent.
  • Deleting the app does not cancel your subscription.
  • If you cannot cancel in-app, email noom@noom.com requesting cancellation.
  • Trial users must cancel before the trial ends to avoid a charge.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for new digital subscriptions.
  • Noom must not make cancellation unreasonably difficult under the Digital Markets, Competition and Consumers Act 2024.
  • If Noom refuses cancellation, contact your bank to dispute charges under the Direct Debit Guarantee.

Frequently Asked Questions

Why is Noom so hard to cancel?
Noom uses a multi-step cancellation flow with retention offers. Be persistent and click through all screens.
Does deleting the Noom app cancel my subscription?
No. You must cancel through the app settings or by emailing noom@noom.com.
Can I get a Noom refund?
Refunds may be available within 14 days of an auto-renewal. After that, Noom does not offer refunds.
How much does Noom cost per month?
Plans vary but typically cost around 44 per month. Annual plans work out cheaper per month.
Is Noom worth the money?
Results vary. Free alternatives like MyFitnessPal offer calorie tracking without the subscription cost.

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