How to Cancel ZOE
ZOE offers personalised nutrition advice based on gut, blood fat, and blood sugar testing. The membership includes ongoing access to the ZOE app and personalised food scores. Cancellation requires contacting customer support.
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Quick Facts
- Monthly cost
- £24.99/mo
- £299.88/year
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Test kit costs are non-refundable once used. Membership fees may be partially refundable depending on timing.
- After cancellation
- Your biological data and food scores are retained. You can request data deletion under GDPR.
Cancellation Steps
Go directly to ZOE cancellation pageLog into your ZOE account
Go to joinzoe.com and check your membership status and billing date.
Contact ZOE support
Email support@joinzoe.com or use the in-app help to request cancellation.
Confirm cancellation
ZOE will confirm your membership has been cancelled and when access ends.
Tips & Things to Know
- The initial test kit cost is non-refundable once used.
- Your personalised food scores remain accessible until your membership expires.
- ZOE may offer a reduced rate to retain you.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for the membership element.
- ZOE must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
- Can I cancel ZOE online?
- Not self-service. You need to contact support to cancel.
- Will I get a refund for the test kit?
- No. Test kit costs are non-refundable once the kit has been used.
- Can I keep my food scores after cancelling?
- Access to personalised scores ends when your membership expires.
- How much does ZOE cost?
- The initial test kit plus monthly membership. Prices vary by plan chosen.
- Can I request deletion of my biological data?
- Yes. You can make a GDPR data deletion request.