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How to Cancel Xfinity

Xfinity (Comcast) is the largest cable internet provider in the US, offering internet, TV, phone, and mobile services. Cancellation is notoriously difficult, requiring a phone call and navigating aggressive retention tactics. Contract customers face early termination fees. Equipment must be returned to an Xfinity store or via UPS.

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Steps verified

Quick Facts

Monthly cost
£79.99/mo
£959.88/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days recommended
Refund policy
Early termination fee of up to $230 for contract plans, prorated by months remaining.
After cancellation
Email accounts (comcast.net) may be retained for 90 days. DVR recordings are lost.

Cancellation Steps

Go directly to Xfinity cancellation page

  1. Review your contract

    Log in to xfinity.com/myaccount to check your contract status, equipment list, and promotional terms.

  2. Call Xfinity retention

    Call 1-800-934-6489. Say "cancel service" to the automated system to reach the retention department.

  3. Be firm and persistent

    The agent will offer multiple discounts and downgrades. Politely decline each if you want to cancel.

  4. Schedule your disconnection date

    Choose a date for service to end. You can schedule up to 30 days in advance.

  5. Return equipment

    Return all equipment (modem, router, cable box) to an Xfinity store or UPS within 14 days.

Tips & Things to Know

  • Return equipment to an Xfinity store and get a receipt -- UPS returns are harder to track.
  • Record the call if your state allows single-party consent -- agents sometimes promise things they cannot deliver.
  • If you are moving to an area without Xfinity coverage, the early termination fee is typically waived.

Your Consumer Rights

  • Under ROSCA, Comcast must provide a mechanism for consumers to cancel recurring charges.
  • The FTC has taken enforcement action against Comcast for deceptive practices in the past.
  • Many states require cable companies to provide prorated refunds upon cancellation.

Frequently Asked Questions

Can I cancel Xfinity online?
No. You must call 1-800-934-6489 or visit an Xfinity store to cancel.
What is the early termination fee?
Up to $230 for 2-year contracts, prorated monthly. No ETF on month-to-month plans.
How long do I have to return equipment?
Return within 14 days of cancellation to avoid unreturned equipment fees up to $300 per device.
Can I keep my Comcast email?
Comcast.net email is typically deactivated within 90 days of cancellation.
Will Xfinity prorate my final bill?
Yes. Your final bill is prorated to the disconnection date.

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