How to Cancel BT Broadband
BT broadband contracts typically run for 24 months. Cancelling within contract incurs early termination charges. You need to give 30 days notice. If your contract has ended, you can leave penalty-free.
Steps verified March 2026
Quick Facts
Monthly cost
£32.99/mo
£395.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
No refunds. If within contract, early termination charges equal the remaining monthly payments.
After cancellation
Your BT email address remains active for a period after cancellation. BT Sport access and other add-ons end immediately.
What to Watch Out For
- Requires a phone call to cancel - no online self-service cancellation
- Retention agents will offer discounted deals and upgraded packages to keep you
- Phone lines have long wait times that discourage completing the cancellation
Direct Debit & Billing Warnings
- You must return the BT router within 30 days or face a charge of up to 50 pounds.
Cancellation Steps
Go directly to BT Broadband cancellation pageCheck your contract status
Log in to My BT or call to check if you are in or out of contract.
Call BT to cancel
Phone 0800 800 150 and ask for the cancellations team.
Provide 30 days notice
BT requires 30 days notice. Your final bill will include this period.
Return equipment
BT will send a returns bag for the router. Failure to return may incur a charge.
Tips & Things to Know
- Out of contract? You can leave at any time with just 30 days notice and no fees.
- Early termination charges are the remaining monthly fees on your contract.
- Consider switching provider — your new provider will usually handle the switch for you.
Your Consumer Rights
- If BT raises your price mid-contract, you have the right to leave without early termination fees within 30 days of notification.
- Under Ofcom rules, BT must send you an end-of-contract notification with your options before the contract expires.
Frequently Asked Questions
Can I cancel BT Broadband at any time?
If out of contract, yes with 30 days notice. If in contract, early termination charges apply for the remaining months.
Will I get a refund from BT?
No. You pay for the 30-day notice period. Early termination charges are the remaining monthly fees on your contract.
What happens to my BT email after cancellation?
BT email addresses remain active for a period after leaving, but check with BT for the current retention policy.
How long does BT cancellation take?
The phone call takes 15-20 minutes. The 30-day notice period then applies before the service is disconnected.
Can I switch to another broadband provider without calling BT?
Yes. Under Ofcom rules, if you are switching to an Openreach-based provider, the new provider handles the switch automatically. You only need to call BT if you want to cancel without switching.
Annual Cost
£395.88
per year for BT Broadband
Cancelling saves you this every year