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How to Cancel BT Broadband

BT broadband contracts typically run for 24 months. Cancelling within contract incurs early termination charges. You need to give 30 days notice. If your contract has ended, you can leave penalty-free.

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Quick Facts

Monthly cost
£32.99/mo
£395.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
No refunds. If within contract, early termination charges equal the remaining monthly payments.
After cancellation
Your BT email address remains active for a period after cancellation. BT Sport access and other add-ons end immediately.

Cancellation Steps

Go directly to BT Broadband cancellation page

  1. Check your contract status

    Log in to My BT or call to check if you are in or out of contract.

  2. Call BT to cancel

    Phone 0800 800 150 and ask for the cancellations team.

  3. Provide 30 days notice

    BT requires 30 days notice. Your final bill will include this period.

  4. Return equipment

    BT will send a returns bag for the router. Failure to return may incur a charge.

Tips & Things to Know

  • Out of contract? You can leave at any time with just 30 days notice and no fees.
  • Early termination charges are the remaining monthly fees on your contract.
  • Consider switching provider — your new provider will usually handle the switch for you.

Your Consumer Rights

  • If BT raises your price mid-contract, you have the right to leave without early termination fees within 30 days of notification.
  • Under Ofcom rules, BT must send you an end-of-contract notification with your options before the contract expires.

Frequently Asked Questions

Can I cancel BT Broadband at any time?
If out of contract, yes with 30 days notice. If in contract, early termination charges apply for the remaining months.
Will I get a refund from BT?
No. You pay for the 30-day notice period. Early termination charges are the remaining monthly fees on your contract.
What happens to my BT email after cancellation?
BT email addresses remain active for a period after leaving, but check with BT for the current retention policy.
How long does BT cancellation take?
The phone call takes 15-20 minutes. The 30-day notice period then applies before the service is disconnected.
Can I switch to another broadband provider without calling BT?
Yes. Under Ofcom rules, if you are switching to an Openreach-based provider, the new provider handles the switch automatically. You only need to call BT if you want to cancel without switching.

Related Cancellation Guides