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How to Cancel Sky TV

Sky is notorious for making cancellation difficult. You must call their cancellation line and endure a retention process. There is a 31-day notice period, and they will try multiple offers to keep you.

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Quick Facts

Pricing (all plans)
Entertainment£26.00/mo
Cinema£38.00/mo
Sports£46.00/mo
Ultimate£56.00/mo
Highest tier = £672.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
31 days
Refund policy
No refunds. You pay through the 31-day notice period. Early termination fees apply if within the minimum contract term.
After cancellation
Sky retains your account details and viewing preferences. Recorded content on the Sky box is lost when you return the equipment.

Cancellation Steps

Go directly to Sky TV cancellation page

  1. Call Sky cancellation

    Call 0333 759 1018 (the direct cancellation line). Opening hours: Mon-Sun 8am-8pm.

  2. Navigate the automated menu

    Follow the prompts for "thinking of leaving" or cancellation. You may need to say "cancel" to the voice menu.

  3. Speak to a retention agent

    You will be connected to a retention agent who will offer discounts. Politely decline if you want to cancel.

  4. Confirm cancellation

    Firmly request cancellation. They must process it. Note your 31-day notice period start date.

  5. Return equipment

    Sky will send a returns kit for your Sky box and router. Return within 14 days to avoid charges.

Tips & Things to Know

  • Call in the morning for shorter wait times.
  • Have your account number ready.
  • If you actually want a better deal, the retention team often offers significant discounts.
  • You can cancel online through My Sky for some products, but TV usually requires a call.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, Sky must make cancellation reasonably accessible and not create unnecessary barriers.
  • If Sky increases your price mid-contract, you have the right to leave without penalty within 30 days of notification.

Frequently Asked Questions

Can I cancel Sky TV at any time?
Yes, but there is a 31-day notice period. If you are within the minimum contract term, early termination fees apply.
Will I get a refund from Sky?
No. You pay for the full 31-day notice period. If within contract, you pay the remaining months.
What happens to my Sky recordings after cancellation?
All recordings on the Sky box are lost when you return the equipment. Save anything important before returning.
How long does Sky cancellation take?
The phone call typically takes 20-30 minutes due to retention efforts. The 31-day notice period then applies.
Can I cancel Sky online?
Some products can be cancelled via My Sky, but TV packages typically require a phone call to 0333 759 1018.

Related Cancellation Guides