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How to Cancel Wise Business

Cancelling Wise Business requires manual contact with support rather than online self-service. You must withdraw all currency balances and submit a closure request, which takes 5 - 7 business days to process.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No refunds for transaction or currency conversion fees incurred before closure. Remaining balances returned in full.
After cancellation
Account and transaction history become inaccessible after closure. Wise retains records for 6 years to comply with FCA and UK tax regulations.

Cancellation Steps

Go directly to Wise Business cancellation page

  1. Sign in to your Business account

    Go to wise.com and log in with your Business account credentials, then access your account settings.

  2. Withdraw all currency balances

    Navigate to 'Balances' and transfer each currency in full to your linked external bank account. Zero balance required before closure.

  3. Cancel cards and recurring payments

    Go to 'Settings' > 'Payments' to disable direct debits, and 'Cards' to cancel your Wise debit card.

  4. Contact Wise support to close your account

    Visit wise.com/help/ or use in-app chat to request permanent closure. Wise will verify your identity and process within 5 - 7 business days.

Tips & Things to Know

  • Withdraw all currency balances separately, including fractional amounts, as Wise won't close accounts with any remaining balance.
  • Download your complete statement history before closure, as you'll lose access to all transaction records permanently.
  • Cancel your debit card 2 - 3 business days before submitting your closure request to avoid processing delays.

Your Consumer Rights

  • UK: Protected under the Consumer Rights Act 2015 and Payment Services Regulations 2017 with FCA oversight.
  • US: Subject to FTC regulations and state consumer protection laws governing financial services.

Frequently Asked Questions

Can I cancel Wise Business without penalty?
Yes, closure is free with no early termination fees. Manual support contact and 5 - 7 business day processing applies.
What happens to my money when I close?
Your full remaining balance is returned to your linked external account. Closure fees don't apply, but prior transaction fees aren't refunded.
Will I lose access to my statements?
Yes. Download all statements before closure, as they become inaccessible immediately after your account is deleted.
Do I need to close my personal Wise account separately?
Yes. Personal and business accounts are separate. Submit individual closure requests for each if you use both.
How long does account closure take?
5 - 7 business days after you submit your request with zero balance. Withdraw funds immediately to avoid delays.

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